The Quality Supervisor is a key member of the team reporting to the Plant Manager. The Quality Supervisor is responsible for overseeing zipper manufacturing quality control effort, SQF and HACCP Product Safety programs, and developing a Quality vision and strategy for promoting a zero-defect culture across the organization. He or she will be driving continuous improvement to the quality management system and ensuring SQF standards are being met at the facility. The Quality Supervisor will drive to provide root cause analysis on product defects. He or she, along with the Zip-Pak team members will work closely with engineering, production and purchasing to resolve product quality issues. The Quality Supervisor will directly supervise QA Technicians.Develop and manage overall supplier quality program driving best practices throughout the supply base; work with team and suppliers to ensure root cause analysis is performed and corrective action plans are completed.Review CoA’s for incoming raw materials. Analyze to ensure adherence to Zip-Pak specifications.Responsible for all customer inquiries related to product safety, regulatory issues, and product-related technical questions.Manage the company’s corrective/preventative action and customer complaint system ensuring that failures are thoroughly resolved using root cause analysis and communicated timely and effectively to the customer.Lead SQF program in the facility and drive continuous improvement of quality systems using SPC and RCCA to ensure compliance and improve efficiency.Works with production team to identify improvements in manufacturing processes specific to error proofing and quality assurance.  Identify training needs and partner with departments to initiate and facilitate.Work with EIC and other Zip-Pak teams to develop, communicate, execute, and collect data from trials.Partners with the engineering team members in troubleshooting product design and performance issues.Partners with sales and marketing to determine exposure / impact of quality problems as well as potential improvements.Demonstrates computer skills required for the position – spreadsheet and database software and basic abilities to read and manipulate drawings.Applies 80/20 principals to daily operation.Maintain calibration of all quality control equipment and measurement devices.Shall lead and support Food Safety Culture activities within the organization in support of Food Safety Management System in accordance with the Food Safety Code for Manufacture of Food Packaging.Shall acknowledge the Zip-Pak policy of requesting self-reporting of any illness, foodborne pathogens, or diseases which may be transmitted to food products and food contact surfaces that may jeopardize food safety.Assist in providing training of team members in food safety, food defense, safety and other associated programs as identified by management.Generate weekly quality KPI reports and update the site leadership.Perform other related duties as assigned.
