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Financial Counselor (FT) Department:Patient AccessSchedule:Full-timeShift:Hours:Job Code:1-7705-771Job Details:POSITION SUMMARY Timely and accurate compilation of patient socio-demographic and insurance data at the time of service.Arranges for the efficient and orderly admission of pediatric, adolescent, adult and geriatric patients to all entry points of admission.Makes patients and families aware of hospital policies and procedures. Effectively, yet professionally, request and collect patient estimated balances, including co-payments and deductibles. Will ensure managed care requirements and pre-certification/authorization needs are met prior to patient admission. Assist with flow of data between physicians, their offices, nursing units, ancillary areas, business office services, insurance companies and patient's while insuring patient confidentiality is not breached. The duties of this position require the exercise of courtesy and patience in speaking with patients, families, co-workers, employers, state agencies and others to maintain sound public relations. Must comply with Confidentiality guidelines in accordance to CRMC policies and procedures.Must maintain regular consistent attendance, personal appearance, punctuality and adherence to applicable health and safety guidelines. QUALIFICATIONS Knowledge, Skills and Abilities Excellent customer service skills. Reads and understands the English language. Ability to think critically and analytically with little or no supervision Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes. Ability to process information and prioritize Possesses exceptional verbal and written communication skills Possesses independent work habits, is self-reliant and self-directed Ability to learn, adapt, and change as required by the job functions Ability to maintain absolute confidentiality of material and information accessed and reviewed Basic computer literacy Ability to move freely, reach, bend, and complete light lifting Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines Ability to maintain attendance to meet standard job practices Education High School Graduate of GED required. Vocational-tech/college preferred. CPAR/CFC Certification preferred. Must be able to efficiently master departmental competency within 45 days after employment. Licensure CPAR and/or CFC preferred Experience Knowledge of Third-party payers, billing requirements and reimbursement methods, 3+ years of previous hospital/medical office experience. Previous data entry/programming or office coordinator experience highly preferred. CPAR/CFC Certification preferred. Prior billing/collections or financial counseling experience preferred. Knowledge of, or coursework in; medical terminology is preferred.
