Break Fix Technician Marietta/Kennesaw, GA 1-2 years $18/hr+
This position is responsible for providing excellence customer service and proactive technical expertise to facilitate the resolution of tier 3 hardware and software issues. They also need to assist with the installation of new equipment and operating systems, and upgrades to existing computer equipment. Furthermore, this individual will be working on miscellaneous request while working in a team environment to provide outstanding customer support. In this function, this position reports directly to the field IT supervisor.
What are the must-have skills?
Must demonstrate "Our Values” behaviors of safety first, unquestionable trust, superior performance, and total commitment
Must demonstrate the following behaviors: customer focus, teamwork, communication, problem-solving, adaptability, decision making, self-awareness, continuous learning and business acumen
Must also exhibit the traits of creativity, leadership, motivation, respectability, initiative, and professionalism
Effective oral and written communications skills with the ability to convey complex technical issues in business terms
Self-motivated with the ability to effectively manage multiple project responsibilities simultaneously
Team-oriented with a strong work ethic
Ability to work independently of direct supervision
Technically adept with the ability to diagnose and resolve computer hardware issues
Familiarity with and ability to resolve issues in the Windows 10 operating system
Ability to lift 50 pounds
What are the nice to have skills?
Ability to build relationships, to communicate and work with all levels of management, vendors, and other internal groups and customers and exhibit positive influence at all levels
Strategic thinker that can embrace, influence and lead change
Stays abreast of new technologies and techniques in the market
Must be flexible and able to change directions quickly and comfortably
Understanding of a variety of hardware and display standards
What does the day to day look like? Checking ticket queue & prioritizing work. Leaving office for field locations to perform break/fix and swap out off-lease computers. Some days will be dedicated to working tier 2 ticket review before routing to local resources for tier 3 response.
How will the contractor be using their technical skills? Diagnosing hardware and software issues, working reviewing tickets and attempting to resolve remotely.
Is telecommuting an option? Yes. Approximately 50%.
Is travel required? Yes. In a company vehicle. Driving is a significant component of this position. It supports numerous field locations in Centreville, Demopolis, Haleyville, Jasper, Tuscaloosa, and Quinton.
JOB SUMMARY: This position is responsible for providing excellence customer service and proactive technical expertise to facilitate the implementation of new equipment and operating systems and upgrades to existing computer equipment. Furthermore, working on miscellaneous request while working in a team environment to provide outstanding customer support. In this function, this position reports directly to the field IT supervisor.
EDUCATION:
Working knowledge and understanding of IT Service, Customer model and IT organizational roles / responsibilities which work together to serve customer needs
Experience implementing, integrating, and supporting vendor application solutions
Familiarity with Microsoft Teams, Microsoft Windows 10, and Microsoft Office 365
KNOWLEDGE, SKILLS AND ABILITIES:
Ability to troubleshoot both software and hardware issues both on site and remotely
Ability to troubleshoot multiple operating systems, diagnosing and solving software faults
Knowledge of: Computer operating systems and operating computer system peripheral devices
Support all aspects of the end user including remote access, systems build and lease term (desktop/laptop) installation and setup and administration of desktops and laptops
Support off-site equipment setup, troubleshooting, repair, and refresh (desktop/laptop) installation
PC/MAC imaging and setup process, mobile device setup, and other types of moves and changes. This will include proactively install and maintain anti-viranti-spam solution, perform system recovery of deleted files; perform software installations; obtain patches, upgrades and bug fixes
Order PC’s/MAC’s, peripherals, and software as needed maintaining detailed records, including inventories through ticketing system. Dispose of aged equipment in a timely fashion.
Perform initial application troubleshooting for site specific and fleet applications
Basic understanding of cyber security with the ability to respond to alerts and escalations in a timely manner
BEHAVIORAL ATTRIBUTES:
Must demonstrate "Our Values” behaviors of safety first, unquestionable trust, superior performance, and total commitment
Must demonstrate the following behaviors: customer focus, teamwork, communication, problem solving, adaptability, decision making, self-awareness, continuous learning and business acumen
Must also exhibit the traits of creativity, leadership, motivation, respectability, initiative, and professionalism
Effective oral and written communications skills with the ability to convey complex technical issues in business terms
Self-motivated with the ability to effectively manage multiple project responsibilities simultaneously
Team-oriented with a strong work ethic
Ability to build relationships, to communicate and work with all levels of management, vendors, and other internal groups and customers and exhibit positive influence at all levels
Strategic thinker that can embrace, influence and lead change
Stays abreast of new technologies and techniques in the market
Must be flexible and able to change directions quickly and comfortably
Ability to work independently of direct supervision
Strategic thinker that can embrace, influence and lead change
EXPERIENCE REQUIREMENTS:
Experience with different types of Microsoft applications and general broad knowledge of IT to troubleshoot application issues reported by the business (computers, networks, Windows servers, packaged applications, etc.)
Ability to provide on-call support
Candidate must be knowledgeable in hardware/network troubleshooting
Demonstrate personal computing skills (i.e. Word, Excel, Access, etc.)
Successful completion of background investigation
Participation in random drug/alcohol testing is a requirement of employment
Establish highly credible, positive relationship with customers and team members
For immediate consideration please contact Denise Wicks at contact button below or call
Synergis serves a myriad of clients across nearly all industries, from start-ups to Fortune 100 companies. The outcomes of these relationships are demonstrated in a growing list of more than 300 clients and industry recognition by Inc. magazine and the Atlanta Business Chronicle. From its foundation in 1997, Synergis has been successfully recruiting and placing IT professionals in all areas of information technology. Synergis has been successfully recruiting and placing IT professionals for over 20 years. For more information about Synergis, please visit the company website at www.synergishr.com.
Synergis is an Equal Opportunity/Affirmative Action employer.
