Own process documentation, compliance alignment, and controlled master data to ensure operational accuracy and audit integrity.They are the process gatekeeper + execution support, not just a document writer.Process Documentation & GovernanceDevelop and maintain SOPs for:PartsGHQ Customers/SuppliersNew Company / Site ConfigurationsHR Helpdesk ticket processMap regional administrative and operational processesMaintain controlled document libraryEnsure audit traceability and revision controlMaster Data ManagementMaster Data Management in legacy and future oneERPParts, Customers, SuppliersNew Company/Site configuration entriesHelpdesk DON ticket logging & validationSupporting audit-required data adjustmentsDocumentation and mapping of legacy data and future oneERPThis ensures:Data consistencyControlled master data creation, change management, and maintenanceReduced duplicate or incorrect setupsAudit defensibilityCompliance & Audit SupportEnsure documentation matches system behaviorValidate processes meet ISO requirementsSupport audit prep and evidence gatheringMonitor adherence to defined proceduresTraining & Operational SupportTrain users in documented proceduresSupport interface projects, data mapping, documentation ( i.e.: Rapid Response interface)Assist with system releases, upgrades, new features - testing, deployment and process validation
