Description We are on the hunt for a Systems Administrator to join our team in Sandy Springs, Georgia. This role lies at the intersection of providing first-level support for internal users and managing user accounts, permissions, and passwords. You will also be involved in system administration tasks, network support, software & application support, and documentation.Responsibilities: Be the first point of contact for internal users by supporting them via ticketing system, phone, email and Teams. Troubleshoot and resolve hardware, software, and network issues promptly. Escalate complex issues to senior IT and engineering staff when necessary. Assist in managing user accounts, permissions, and passwords, especially for platforms like Active Directory, Office 365, etc. Configure new servers and services following established procedures and best practices. Perform routine system monitoring, backups, and basic maintenance tasks. Support the setup, configuration, and troubleshooting of hardware such as PCs, printers, mobile devices, etc. Assist in monitoring and maintaining local area network (LAN) and wide area network (WAN) connections. Troubleshoot connectivity issues and help maintain network security, including firewall configuration and VPN setup. Install, update, and support company-approved software. Assist with the deployment of applications, patches, and updates to systems. Maintain detailed records of support requests and resolutions in the help desk system. Participate in creating and maintaining IT documentation, policies, procedures, and user guides in line with best practices. Ensure smooth operation of all IT functions, including telephone and network connectivity for all company locations. Implement and maintain appropriate security measures, processes, and procedures to protect business assets. Manage controls and governance of technology platforms and ownership of policies and procedures relating to information technology. Participate in the selection, implementation, and management of 3rd party vendor relationships for information technology. Requirements Demonstrable experience as a Systems Administrator or similar role in IT Proficiency in using Cisco Technologies Familiarity with Citrix Technologies Hands-on experience with Cloud Technologies Proficiency in Dell Technologies and Firewall Technologies Knowledge of AB Testing and Active Directory Experience with Backup Technologies Ability to perform Cluster Analysis Expertise in handling Computer Hardware Excellent problem-solving and communication skills Ability to work in a team environment Bachelor's degree in Computer Science, Information Technology, or related field is preferred Relevant professional certifications will be considered as a plus. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
