Guest Experience Specialist (Savannah, GA)
Private Airport Terminals
Lead Staffing
Savannah, GA, 31408 USA
Full Time
$20.00 per hour
Long Term Project – Temp to Hire Opportunities
Currently looking for Guest Experience Specialist who often serves as the face of Signature while interacting with guests, crew members, and coworkers in a professional, friendly, and courteous manner. A Guest Experience Specialist’s primary responsibility is to consistently guarantee every guest has an exemplary experience by demonstrating reliability service and value for the service it offers guests.
Responsibilities
The Guest Experience Specialist often serves as the face of Signature while interacting with guests, crew members, and
coworkers in a professional, friendly, and courteous manner
A Guest Experience Specialist’s primary responsibility is to consistently guarantee every guest has an exemplary experience
by demonstrating reliability service and value for the service it offers guests
This person in this position must be able to work flexible schedules, including night, holiday, and weekend shifts
Meet and greet guests and crews as they arrive at our facility and provide a warm, friendly greeting while escorting them to
the front entrance, aircraft, or vehicles
Effectively collaborate, cooperate, and work closely with all team members, guests, and other visitors to ensure services are
promptly and correctly handled in a professional and courteous manner
Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation
or rental cars, catering, and customs appointments as requested
Assist crews and guests with luggage, provide transportation from the facility to commercial terminal, hotel, or other nearby
locations as required, and fulfill special requests
Additional Essential Knowledge And Skills
Hospitality Skills: Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality.
Must be able to anticipate and act on guest needs and prioritize guest requests and job responsibilities by exhibiting a keen
ability to multi-task in a fast-paced environment.
Must be able to maintain professionalism and confidentiality. Experience with conflict resolution in a hospitality environment
is preferred.
Language Skills: Clearly communicate in English with others in person, via telephone, radio communicators, and in writing
for purposes of performing certain job duties and safety-sensitive tasks.
Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals.
Interpersonal Skills: Ability to get along and work well with others. Excellent interpersonal skills for effective collaboration
with team members and service to guests.
Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail. High level of concentration
is required to ensure accuracy in a busy setting.
Qualifications
Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and
background check
Available to work any shift; day or night, weekends, and holidays; mandatory overtime may be required based on operational
need
Available to work any shift; day or night, weekends, and holidays; mandatory overtime may be required based on operational
need
High School Diploma or General Education Degree (GED)
Must possess a valid state driver’s license
Minimum of 18 years of age
Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check
requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance
policies
Excellent interpersonal skills for effective collaboration with team members and service to guests
Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail
Benefits:
Health insurance
Paid holidays
Paid sick leave
To see a list of more available jobs, please visit www.leadstaff.com/jobs/
About LEAD Staffing
Lead Staffing, established in 2010, specializes in Construction, Industrial and Marine Staffing of Skilled Tradespeople throughout the United States of America. Our goal is to work with regional and national contractors that share our commitment towards safety and to provide long term rewarding work assignments for our valued employees.
LEAD is proud to be an Equal Opportunity and Affirmative Action Employer.
LEAD is committed to providing an environment of mutual respect where employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion among our teammates is critical to our success as a growing national company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
