A Moving Company Crew Chief is responsible for overseeing and managing the moving crew during a move. Their role involves a combination of leadership, logistics, and customer service. Key responsibilities include:
Leadership and Supervision:
Lead and direct the moving crew, ensuring that tasks are performed efficiently and safely.
Assign specific duties to crew members based on their strengths and experience.
Ensure that the crew follows the company's policies, procedures, and safety standards.
Pre-Move Planning:
Conduct pre-move assessments, including inventorying items and determining the best way to pack and load the truck.
Communicate with the customer to understand their needs and expectations for the move.
Plan the route and logistics for the move, considering factors such as traffic, timing, and weather conditions.
Packing and Loading:
Oversee the packing and loading process, ensuring that all items are handled carefully and securely.
Ensure that the moving truck is packed efficiently to maximize space and minimize the risk of damage.
Train or assist crew members with proper lifting techniques and the use of equipment (dollies, straps, etc.).
Customer Interaction:
Serve as the main point of contact for the customer throughout the move.
Address customer concerns and ensure that the move goes smoothly.
Confirm details such as the destination address, special handling requirements, and delivery timeframes.
Safety and Compliance:
Ensure that all crew members follow safety guidelines and wear appropriate protective gear.
Monitor the condition of the moving equipment and report any maintenance or safety issues.
Ensure compliance with legal regulations, such as weight limits, permits, and traffic laws.
Problem Solving and Decision Making:
Resolve any issues that may arise during the move, such as delays, damaged items, or disputes with customers.
Make quick decisions when unexpected situations occur, such as changes in route or equipment breakdowns.
Post-Move Tasks:
Verify that all items have been delivered and that they are in the same condition as when they were packed.
Ensure that the move is completed on time and that the customer is satisfied with the service.
Complete paperwork, including invoices, damage reports, and inventory checks.
Crew Training and Development:
Provide guidance and training to new crew members on best practices for moving and handling customer property.
Offer feedback and coaching to improve crew performance and efficiency.
The Crew Chief plays a vital role in managing the day-to-day operations of the move, ensuring a positive experience for the customer, and ensuring the safety and efficiency of the moving crew.
Requirements
4+ years experience as a Crew Chief
Experience working at a white glove moving company
Experience running white glove packing jobs
Experience running multiple truck jobs
4+ years driving experience with 26’ box trucks
Pass DOT physical
Pass a background check
