We are searching for an experienced logistics CSR to join our growing team. Please send resumes today as we have a great opportunity and immediate openings.
Essential Duties/Responsibilities:
Verify all delivery orders and bills of lading have been received and are correct
Check that data is correct in the system
Ensure that the company system is updated and accurate
Develop and maintain a positive working rapport with customers & transportation partners
Work in a fast paced environment.
Ensure that all documentation is processed in a timely manner
Process paperwork out to operations at a container level
Communicate on a daily basis with Centralized team, Transportation carriers, managers, and/or supervisors when issues arise.
Monitor and report any level of service failures to the Customer Service Manager
Handle all requests from customers in a timely manner
Assist other CSR staff as needed and when time permits
Cross-train in other areas of the team
Support the company's commitment to quality, which includes customer specific Quality program(s), training requirements, and work instructions
Qualifications At least 2 year industry experience
Ability to multi-task
High School Diploma or equivalent
Organizational skills, meticulous flow-through skills
Excellent verbal and written communication skills
Proficient in Microsoft Word and Excel
Ability to work nights, holidays, and/or weekends may be required
Must be assertive self-starter
Candidates who do not meet the above criteria will not be considered
Job Type: Full-time
Compensation based on experience
