General Manager
About the role:
General Manager is responsible for ensuring the smooth daily operation of the restaurant and delivering exceptional customer experience. This position requires a business-minded individual with excellent problem-solving skills and strong attention to detail. It is a hands-on management role with opportunities for future career growth.
Job Type: Full time; Temp to hire
Pay: $36/hr-$40/hr (probationary pay rate)
Salaried at $75,000-$85,000 (after 30-90 days)
Schedule: Work flexible AM/PM shifts, including weekends/holidays (overtime if needed).
General Duties:
Achieve restaurant targets in sales, profit, and QSC (Quality, Service, and Cleanliness).
Provide an exceptional guest experience that drives customer satisfaction and loyalty.
Build a diverse and collaborative team while encouraging continuous skill development.
Take initiative in identifying and solving problems to drive operational improvements and performance.
Adapt to organizational changes with flexibility, setting an example for the team.
Essential Duties:
1. Customer Service & Restaurant Experience
Deliver impressive experiences to every guest and encourage positive reviews and word of mouth.
Ensure customer service standards are thoroughly trained, practiced, and enforced among all staff.
Handle complaints professionally and report preventive measures to HQ for future improvement.
2. Team Management & Staff Development
Build a diverse and collaborative team, fostering a culture of growth and mutual support.
Manage staff assignments, shift schedules, and role allocations.
Conduct interviews and hire candidates in accordance with job criteria.
Perform performance reviews after 90 days and annually thereafter.
Handle disciplinary actions and terminations in coordination with HR.
3. Store Operations & Administration
Oversee daily workstation assignments and confirm opening/closing duties are completed properly.
Enforce compliance with hygiene standards and all relevant legal regulations.
Manage costs for office supplies, utilities (water, gas, electricity), and uniforms.
Supervise workforce planning and operations for FOH (Front of House) and BOH (Back of House).
Job Knowledge, Skills, and Ability:
Ability to read, write, and speak English (Japanese bilingual preferred).
Knowledge of state’s OSHA regulations and food sanitation/safety standards applicable in the state.
Skill in managing cost of goods and labor within budget goals.
Ability to develop and execute succession training plans.
Knowledge of and/or experience in ramen operations is a plus.
Requirements:
At least three years of restaurant management experience in a restaurant chain.
Experience in improving the QSC (Quality, Service, and Cleanliness) standards in restaurants.
Experience in developing and implementing action plans, including marketing strategies, to increase sales.
Experience working in a multicultural environment.
Bilingual (English/Japanese) is preferred.
Additional Info: At this time, we are only pursuing candidates who currently reside in Hawaii or have an immediate set relocation date. If you are currently in Hawaii/have an immediate relocation date set, please continue with the application process.
TO APPLY: Text GENERAL MANAGER to 808-533-9068 to receive a link to our online application and to speak to a recruiter.
