Occupancy Coordinator
About the role:
Responsible for oversight of all occupancy-related activities for property. Maintains recertification schedule and ensures accurate and completed recertification by the anniversary date of move-in and accurate and completed Interim Certifications, as requested. Also responsible for overseeing discrepancy reporting, marketing and leasing property and all waitlist activity in accordance with policy and procedures set out by management.
Job Type: Full time; Temp to hire
Schedule: Monday to Friday 8:00am-4:30pm
Pay: $23.50/hr
Industry: Leasing and Housing
Duties/Responsibilities
Maintains and monitors a viable Wait List of qualified perspective residents, internal transfer lists, minimizing vacancy loss; sends proper notices to add and/or remove applicants.
Conducts phone and on-site interviews for potential applicants/residents.
Schedules applicant appointments, conducts initial and follow-up interviews
Ensures that recertification letters are mailed to residents 120 days prior to the anniversary date of move-in (depending on agency requirements)
Ensure reminder notices are sent to residents who fail to make prompt appointment responses for the recertification process.
Ensure all recertification are scheduled so that they are completed by the anniversary date of move-in.
Reviews recertification schedule in Yardi monthly for timeliness.
Keeps up to date with latest developments in recertification process for property.
Perform all LIHTC applicant interviews. Responsible for LIHTC compliance in accordance with TCAC.
Verifies incomes and complies with HUD, LIHTC or other regulations regarding income certifications and other documentation/correspondence.
Marketing & Leasing:
Assists in the development and implementation of marketing plan
Assists in creation of advertisement for newspapers and other listings
Markets vacant/on notice units.
conduct market surveys of competition, including occupancy rates, amenities, prices, specials (e.g., one-month free rent), traffic, etc., and use the information to develop strategies.
Shows model units, common areas, and amenities.
Qualifies, demonstrates, and leases apartment in accordance with Fair Housing guidelines.
Tenant Management / Relations:
Participate in property inspections: quarterly, move-in and move-outs
Aids residents with the move-out process
Addresses complaints and resolve issues in a timely and professional manner
Retains accurate records
Administrative:
Contributes to the general upkeep and cleaning of offices, common areas, and models.
Maintains confidentiality of resident, applicant, and or employee information.
Attend mandatory meetings and training sessions.
Other duties as assigned.
MINIMUM QUALIFICATIONS
A. Education – High School diploma or GED
Business school, college, or related accredited courses in management, accounting and or marketing.
B. Experience -
One year of related leasing/marketing/sales experience or equivalent combination of education
and experience preferred.
Computer literacy; basic working knowledge of MS Word and Excel
C. FOR OCCUPANCY COORDINATOR:
Two years’ experience in multifamily, elderly, or related occupancy management position.
Occupancy certification/designation (SCHM for tax credit properties, COS or CPO for HUD
properties)
TO APPLY: Text OCCUPANCY COORDINATOR to 808-533-9068 to receive a link to our online application and to speak to a recruiter.
