Are you passionate about providing exceptional customer experiences? Do you thrive in a fast-paced environment where problem-solving and communication skills are key? If so, we have the perfect opportunity for you!
At Starkey’s Auto Repair, we take pride in being a trusted destination for automotive repairs and maintenance services. With a commitment to excellence and customer satisfaction, we are seeking a dynamic and enthusiastic Customer Service Representative to join our team.
If you're ready to be a part of a team that values excellence, customer service, and a passion for cars, we'd love to hear from you. We value personal time which is why we are only open M-F 8-5. We are very efficient and get what we need done in 40 hours a week. Family first is what we believe in and every member of our company certainly feels that day in and day out.
Key Responsibilities:
Greet customers warmly and assist with their inquiries, whether in-person, over the phone, or via email.
Schedule appointments for vehicle repairs and maintenance, coordinating with the service technicians to ensure
timely and efficient service.
Listen attentively to customer concerns, gather information, and provide accurate information about available
services and pricing.
Maintain a positive and professional attitude while handling challenging situations or customer complaints, ensuring
effective conflict resolution.
Update customer records, service histories, and appointment schedules in the computer system accurately.
Communicate with the service technicians and other team members to ensure seamless coordination and efficient
workflow.
Provide accurate estimates for repairs and services with the help of our highly skilled Service Advisors, keeping
customers informed about the status of their vehicles.
Assist with administrative tasks such as billing, invoicing, and maintaining organized records.
Promote additional services and maintenance packages to customers, contributing to the shop's revenue growth.
Contribute to maintaining a clean and welcoming environment in the customer service area.
Qualifications:
Previous customer service experience, preferably in an automotive or retail setting.
Strong communication skills, both verbal and written.
Ability to remain calm under pressure and handle customer concerns with empathy and professionalism.
Basic knowledge of automotive terminology and services. (If you don’t have this now, no problem. We will teach
you about our industry. You will pick it up very fast)
Proficiency in using computer systems and software for scheduling and record-keeping.
Excellent organizational skills and attention to detail.
A positive attitude and a team-oriented approach.
What We Offer:
Competitive compensation and benefits package.
Training and development opportunities to enhance your skills and career growth.
A collaborative and supportive team environment.
The chance to be a part of a reputable automotive repair shop dedicated to customer satisfaction.
Join us at Starkey’s Auto Repair and make your mark in the automotive service industry!
Note: The rail construction right in front of our shop is temporary as they make their way down Dillingham Blvd.
