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Customer Service Representative (CSR) Job Description:
The CSR is the first point of contact for any customer or vendor who has a question or an issue with a product or service the company sells. CSR’s answer inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns.
CSR Responsibilities:
Manage incoming phone calls
Generate new bookings and modify existing bookings
Upsell products and services to customers when appropriate
Identify and assess customers’ needs to achieve satisfaction
Energetically engage with customers through open and interactive communication
Provide accurate, valid and complete information by using integrated systems
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Process payment of retail sales and returns
Maintain store cleanliness and merchandise items for best visual & shopping experience.
CSR Requirements: .
Proven customer support experience or experience as a CSR
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma
-Current and Valid Driver's Licenses
Compensation:
- Salary-$50,000.00 Annually
- Medical Benefits
- 18 Days PTO
-Bonuses
Mahalo Nui Loa!
Apply at www.dolphindiscoveries.com/careers/
