Maui Resort Property - Kihei Location
About the Role
We're seeking a dedicated and organized Guest Services and Operations Assistant to join our resort property team in Kihei, Maui. This role combines guest relations excellence with operational support to ensure an outstanding experience for our property owners and guests.
Key Requirements
Must reside in Kihei area
Must have reliable transportation to access the property
Must have personal cell phone and be comfortable using it for guest communication
Must have or obtain a Hawaii General Excise Tax (GET) license number
Must be able to work as an Independent Contractor (1099)
Flexibility to respond to evening guest requests when needed
Valid driver's license and personal vehicle required
Primary Responsibilities
Guest Services Management
Provide exceptional guest service with prompt, professional "Aloha" communication via personal cell phone
Monitor and respond to guest calls and messages throughout the day
Maintain professional phone communication and text messaging etiquette
Address and resolve guest complaints and concerns efficiently, including occasional evening requests
Conduct arrival checks of condos, including ability to touch up units when necessary
Manage guest expectations and enhance overall satisfaction
Coordinate with maintenance, housekeeping
Manage lost and found items, including coordinating shipments to guests
Inventory & Supply Management
Manage and maintain supply inventory
Take inventory and place orders for cleaning chemicals and supplies
Unbox and organize deliveries in supply rooms including box breakdown and removal
Organize and maintain supply room organization
Linen Operations
Unload linen deliveries
Organize and maintain linen rooms
Process and sort linens
Manage linen inventory
Coordinate with linen service providers
Additional Operational Support
Assist with special projects as needed
Support room conversion requirements
Assist with documentation and reporting tasks
Coordinate with various departments to ensure smooth operations
Monitor and report maintenance issues
Assist with quality control checks
Perform light cleaning and touch-ups during arrival checks when necessary
Support housekeeping operations as needed
Move and organize cleaning carts as needed, including during office relocations
Required Qualifications
Strong customer service experience
Excellent communication skills, both written and verbal
Personal cell phone with reliable service
Hawaii GET license (or ability to obtain before starting)
Ability to work as an Independent Contractor (1099)
Responsible for own taxes, insurance, and business documentation
Comfort with using mobile technology for professional communication
Detail-oriented with strong organizational abilities
Ability to work independently and as part of a team
Problem-solving skills with a proactive approach
Computer proficiency
Professional demeanor and positive attitude
Must have reliable transportation
Must live in Kihei area
Valid driver's license
Physical ability to:
Unload deliveries
Move cleaning carts
Stand for extended periods
Lift and carry supplies
Perform basic cleaning tasks
Organizational skills for inventory and supply management
Ability to maintain organized storage spaces
Preferred Qualifications
Cleaning or housekeeping experience
Previous experience in hospitality or property management
Knowledge of property management systems
Knowledge of cleaning supplies and chemicals
Previous experience in hotel or resort operations
Understanding of hospitality cleaning standards
Familiarity with Maui tourism industry
Technology Requirements
Personal cell phone with reliable service coverage in Kihei area
Ability to use mobile phone for:
Professional voice calls
Text messaging
Email communication
Basic photo documentation when needed
Comfort with basic smartphone applications
Ability to maintain professional communication standards across all platforms
Computer access for property scheduling system
Physical Requirements
Ability to lift and move items up to 25 pounds regularly
Standing and walking for extended periods
Bending, stretching, and reaching
Moving cleaning carts and equipment
Ability to perform basic cleaning tasks
Comfortable working in various weather conditions
Working Conditions
On-site work at resort property in Kihei
Standing, walking, and physical activity required
Evening availability for guest requests as needed
Fast-paced environment requiring multitasking
Schedule
Daytime Hours/Part time/Flexible
Must be available to respond to occasional evening guest requests
Some flexibility required for special circumstances or urgent situations
Benefits
Competitive fees for service/hourly rate
Professional development opportunities
Dynamic work environment
Beautiful Kihei resort location
Note: This position combines guest services excellence with hands-on operational support. The ideal candidate will be comfortable switching between guest communication and physical tasks, including cleaning, organizing, and inventory management. Previous cleaning experience is valuable but not required if candidate demonstrates ability to learn and maintain high standards of cleanliness. This position requires consistent accessibility via cell phone to ensure prompt guest communication while maintaining appropriate professional boundaries.
