AOUO Yacht Harbor Towers / Residential Specialist (Security / Concierge)
Our Residential Specialist provides safety, security, and customer service to residents, guests, and staff and will act as an ambassador of hospitality for guests, residents and visitors. Conducts daily operational tasks related to the activities of the building and its residents. Verbally engages with residents, guests and visitors.
Our Residential Specialist will also be responsible for observing activities and reporting incidents on property. Makes periodic patrols to check for irregularities within the building, preserves order, and enforces House Rules and Regulations. The Residential Specialist should also keep a pleasant appearance, be aware and anticipate residents’ needs.
DUTIES AND RESPONSIBILITIES
1. Creates positive professional relationships with homeowners, residents and guests. Exudes genuine Aloha Spirit; caring, giving and positive energy.
2. Preserves order and may be called upon to enforce House Rules and Regulations of property pertaining to residents, guests, staff, vendors and contractors as well as all Amenities. Knows and understands all building rules, regulations, policies, and procedures. Ensure all residents and guests are in compliance. Escalates any contentious confrontations to management immediately.
3. Attends to residents and guests during entire shift unless on authorized break.
4. Addresses and/or follows through to completion on any resident concerns or service requests.
5. Greets all residents with the appropriate greeting or welcome; uses resident/guest/visitor formal name if known; greets children at child’s eye level.
6. Updates all applicable logs, files, and systems relevant to building operations.
7. Covers for other stations during team member breaks or if they are forced to step away from their post. Control must always have coverage.
MINIMUM QUALIFICATIONS
1. Experience:
a. Proof of authorization/eligibility to work in the U.S.
b. Able to work flexible and varied shifts including weekends, overnights and holidays.
c. Minimum three (3) years’ experience in Security or related field.
d. Experience at a 4 or 5-star hotel or luxury condominium preferred.
e. Able to handle excessive standing, frequent walking, bending, kneeling and other repetitive motions.
f. Must have manual dexterity to use and operate all necessary equipment and the ability to safely lift 50lbs.
2. Knowledge:
a. Must possess excellent verbal and written communication skills.
b. Able to work efficiently with minimal supervision.
c. Understanding of computer software programs such as Microsoft Excel, Word, and Outlook.
d. Ability to learn and utilize the Association’s computer applications.
e. Able to safely operate a golf cart on Association property preferred.
3. Education/Training:
a. High School diploma or equivalent.
b. CPR and First Aid certification desired.
c. Hawaii Guard Card required.
Seeking responsible, highly dependable and self-motivated candidates that are willing to grow within the industry. Able to multitask, complete all tasks assigned while under minimal supervision in a fast-paced environment.
APPLICANTS WILL NOT BE CONSIDERED WITHOUT A RESUME.
