Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!Allied Universal is currently hiring a Client Portfolio Director to lead security operations for a large client throughout Hawaii. The primary role of the Client Portfolio Director is to enhance client experiences, build long term meaningful client relationships, and engage with employees that deliver our services in the field. The Director will achieve goals and objectives, ensure the highest level of Security Officer quality and client satisfaction by providing excellent customer service, build and retain profitable business growth and hire and develop strong talent. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools, and guidance.RESPONSIBILITIES:
Lead by example, fostering participation, ownership, execution, customer satisfaction, employee satisfaction, and financial management
Set direction and create client-specific plans to meet service levels and deliver measurable results
Focus on hiring, developing, and retaining hourly Security Officers and salaried leaders
Engage with clients regularly to enhance the value of Allied Universal's services
Coordinate daily operations with Operations Managers and other personnel for quality and cost-effective service delivery
Ensure all contractually scheduled hours are met with minimal unbilled overtime
Coach, counsel, and develop personnel for career advancement opportunities
Utilize WinTeam for scheduling, billing, and generating actionable business management reports
Enforce Allied policies as outlined in handbooks and executive memos
Collaborate with all organizational levels to solve problems and drive continuous improvement
Act as a liaison between Allied Universal and clients, fostering strong customer relationships
Maintain accurate records and prepare timely reports, both manually and through automated systems
Ensure regular attendance to avoid frequent tardiness or absences
Actively participate in community and business organizations
QUALIFICATIONSThe ideal candidate will possess a Bachelor’s degree in Criminal Justice, Business Administration or a related field plus at least 5 years of leadership experience. Contract security, proprietary security services, military/law enforcement experience is highly desired. In addition, we require the following skills:
Previous customer service, account management, sales, facilities management, military or law enforcement experience is preferred
Excellent interpersonal, client relations, leadership and organizational skills
Strong decision making skills and the ability to conduct courageous conversations
Manage multiple priorities, complex situations, a diverse team of employees, and client requirements on an ongoing basis
Excellent verbal and written communication skills, with the ability to communicate in a timely manner any changes or recommendations that could have impact on our service image, relationship or brand
In-depth understanding of financial performance
Ability to work in a team-oriented management environment while having an entrepreneurial attitude
An experienced leader who identifies, develops and engages people to achieve superior results. Passionate about coaching and development
Ability to deal with internal and external customers to ensure compliance with fair employment practices and perform employee investigations
COMPENSATION AND BENEFITS:
Base salary: $100,000 to $150,000, plus bonus
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .Location: United States-Hawaii-HonoluluJob Category: Management
