Description:One of Hawaii's telecom companies is looking for a Desktop Technician to assist with their tier 2 support. Responsibilities:
Provide second-level support for Windows environment issues, including troubleshooting and resolving desktop, laptop, and peripheral hardware problems.
Assist with software installations, configurations, and updates.
Respond to and resolve technical support tickets in a timely manner.
Perform advanced troubleshooting for network connectivity issues.
Utilize PowerShell scripting for automation and task management (nice to have).
Collaborate with Tier 1 and Tier 3 support to escalate and resolve complex issues.
Document all support activities and resolutions in the ticketing system.
Provide excellent customer service and maintain a high level of user satisfaction.
Skills:Desktop, Windows, Active directory, Troubleshooting, Support, Technical support, Deployment, Imaging, Help desk support, Help desk, Office 365, Sccm, O365, Ticketing system, Service desk, Hardware support, Install, Desktop hardware, Phone support, Printers, Customer service, Servicenow, Microsoft office, Win10, Printer support, Mobile device, InventoryAdditional Skills & Qualifications:
Automation/scripting nice to have
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
