Lead Hotel Customer Service Agent, NF-02

Lead Hotel Customer Service Agent, NF-02

03 Feb 2024
Hawaii, Hawaii, 96801 Hawaii USA

Lead Hotel Customer Service Agent, NF-02

Vacancy expired!

Summary Serves as a regular part-time Lead Hotel Customer Service Agent in the Front Office Department of the Hale Koa Hotel. The first cutoff will be on February 9, 2024. Subsequent lists of applicants will be pulled at the request of the Selecting Official. Local candidates will be reviewed first at PCS is not authorized. If determined that the area of consideration is to be expanded, all candidates wil be considered. Responsibilities As working leader, leads others in the performance of work related to the duties involved assisting guests at the hotel front desk operation. Ensures manager's directives and plans are communicated and followed and provides status and information reports as required. Directs the performance of work and makes recommendations regarding work processes, methods, or actions related to employee performance, evaluation, training, etc. As working leader: Warmly welcomes and interacts with arriving guests and visitors. Checks in and out guests in support of the front desk reception service on an as needed basis. Assigns guest room, accepts payment, gives receipt and room keys. Posts charges and payments and responsible for the accountability and safekeeping of the assigned change fund. Cashes travelers and personal checks and secures credit card authorizations. Sells hotel services such as tickets for events and shows. Provides information on the various hotel services, programs, offerings, and local points of interest. Answers guest inquiries on the general lodging layout, parking, and room features. Resolves conflicts of a minor nature and advises supervisor of more serious and non-routine concerns for resolution. Performs all related clerical tasks associated with the above functions. Requirements Conditions of Employment Qualifications Work experience in the hospitality industry that demonstrated the ability to perform the duties as stated above with minimal supervision. Must be able to exercise tact and diplomacy when interacting with people, and be able to communicate in a clear, concise, and grammatically correct manner. Must have the mathematical ability to add, subtract, multiply and divide at the level necessary to complete required reports and the ability to use office automated equipment in the performance of the required duties. Must have and maintain a personal appearance of being neatly dressed and groomed. A uniform is provided. Must have a friendly, courteous attitude around guests and co workers and be knowledgeable and able to provide information on the local area and points of interest. ONLY THOSE CANDIDATES MEETING HIGHLY-QUALIFYING CRITERIA WILL BE INITIALLY REFERRED. IF MANAGEMENT DOES NOT SELECT A HIGHLY-QUALIFIED CANDIDATE, THEY MAY REQUEST AN ADDITIONAL REFERRAL INCLUDING ALL QUALIFIED APPLICANTS. HIGHLY QUALIFIED CRITERIA FOR THIS POSITION ARE: Possess knowledge and/or experience of the OPERA system. Education Additional Information Additional selections may be made from this vacancy announcement for up to 90 days after the closing date. Payment of Permanent Change of Station (PCS) costs is not authorized based upon a determination that a PCS move is not in the Government interest. Please check out our application information kit to view additional information you may find useful when applying for our jobs.

Related jobs

  • Everlight Solar is seeking a skilled highly energetic and motivated individual to join the Everlight Solar team as a Customer Service Representative! This entry level position is full-time, remote, and will require some night(s) and weekend(s) work. The Customer Service Representative will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.

  • Customer Service Coordinator

  • Additional Information On-call

  • Job Title:

  • Company Description

  • Summary This position is located at the JBPHH Food & Beverage Department. This position performs tasks with several steps or sequence of tasks such as: sets up food service counters, steam tables, dining room tables, and side service stands with hot and cold food, including meats, vegetables, salads, desserts, bread, butter, and beverages. Serves food cafeteria-style to diners. Serves tables family-style by placing dishes of food on tables and refilling as necessary. Responsibilities Performs tasks with several steps or sequence of tasks such as: sets up food service counters, steam tables, dining room tables, and side service stands with hot and cold food, including meats, vegetables, salads, desserts, bread, butter, and beverages. Serves food cafeteria-style to diners. Serves tables family-style by placing dishes of food on tables and refilling as necessary. Makes coffee in large urns according to the number of servings desired, with responsibility for timing and brewing. Makes a variety of fruit and vegetables salads such as fresh fruit, tossed green, tomato and lettuce, and lettuce wedges. Serves food in standard portions by placing uniform amounts in small dishes or glasses in prescribed quantities. Makes simple sandwiches. Packs box lunches. Maintains water and detergent levels in dishwasher; removes strainer pans, inspection doors, etc., for proper cleaning of dishwasher, inside and out; removes calcium deposits as required; and restores room to orderliness. May upload food from delivery trucks and move heavy garbage cans. May operate cash register and be responsible for own change fund. Performs other related duties as required. Requirements Conditions of Employment Qualifications Ability to establish and maintain effective communication and relationship with others. Must be able to communicate clearly and effectively in English both verbally and in writing. Must meet Federal employment suitability requirements and successful completion of background investigation. Background investigations are conducted using fingerprint identification and completion of background inquiry forms. Skill to perform tasks with several steps and use judgment in the performance of sequential tasks. Concentration is required to serve uniform individual portions and to avoid distractions, such as when several people ask for different items at the same time. Simple arithmetic and the ability to read instructions is required. Working knowledge of common sanitation procedures to prevent contamination. Work is scheduled knowing the steps or sequences of steps are needed to complete the work. Follow specific oral or written instructions when changes or new assignments are made, but use some judgment in deciding that the standard of sanitation, attractiveness, timeliness, safety, and service are met (i.e.\' serving and individual portioning). The supervisor periodically checks to see that work is done on time and according to instructions. Work involves light to moderate physical effort such as frequently lifting or moving objects weighing up to 30 pounds, constantly standing and walking, and occasionally lifting up to 45 pounds. Work areas are often uncomfortably warm and noisy. Workers are exposed to minor cuts, bruises, burns, and scalds. There is danger of slipping on wet floors. Some workers are exposed to extreme temperatures of hot kitchens and walk-in refrigerators. Education Additional Information To ensure compliance with an applicable preliminary nationwide injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the Federal Government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees. Therefore, to the extent a Federal job announcement includes the requirement that applicants must be fully vaccinated against COVID-19 pursuant to Executive Order 14043, that requirement does not currently apply. Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine. Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service. All individuals involved in the provision of child care services on a Department of Navy (DON) installation or in a DON-sanctioned program must complete the Installation Records Check (IRC). The IRC includes a check of the Substance Abuse Rehabilitation Program (SARP) records in the Alcohol and Drug Management Information Tracking System (ADMITS) database, a check of the Family Advocacy Program (FAP) records in the Fleet and Family Support Management Information System (FFSMIS), and an installation security/base check via the Navy Justice Information System (NJIS) database and/or other law enforcement systems. This information will be used to determine suitability for the applicant in accordance with criteria for automatic and presumptive disqualifiers, per DoDI 1402.05. Per Department of Defense Instruction (DoDI) 1402.05 Background Checks on Individuals in DoD Child Care Services Programs, incumbents will be automatically disqualified for a conviction in either civilian or military court (to include any general, special, or summary court-martial conviction or if they received non-judicial punishment [under Article 15 or chapter 47 of Title 10, U.S.C]) for any of the following: a sexual offense, any criminal offense involving a child victim, or a felony drug offense. Additionally, the incumbent will be automatically disqualified if he/she has been held to be negligent in a civil adjudication or administrative proceeding concerning the death of or serious injury to a child or dependent person entrusted to the individual\'s care. Non-U.S. citizens with fewer than three years of recent residential history in the U.S. may be determined ineligible for employment. Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee\'s eligibility to work in the United States.

  • Business Title: Director, Sales Enablement Lead

Job Details

  • ID
    JC50990462
  • State
  • City
  • Full-time
  • Salary
    N/A
  • Hiring Company
    Army Installation Management Command
  • Date
    2024-02-04
  • Deadline
    2024-04-04
  • Category

Jocancy Online Job Portal by jobSearchi.