DescriptionAt Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!
Position Summary
Oversee analytics, financial reporting and forecasting for Loyalty, Partnerships, Travel Products, and Voice of the Customer (VOC)
Regularly review analytical output to ensure consistency in presentation and insights across multiple analysts
Collaborate with other analytical leaders to bring together disparate data sources for a 360 view of the business and customer
Identify shifts in Loyalty behaviors, Product engagement, and overall customer expectations to inform business case development
Work across departments and at all levels to influence change
Key Responsibilities
Responsible for the reporting, analysis, and insights to support Loyalty, Partnerships, Travel Products, and Voice of the Customer
Maintain accurate and timely reporting and forecasting on product performance and key market drivers
Interpret and report results of analytical initiatives to Commercial stakeholders and senior leadership
Define and execute strategy for analytics, data and reporting to support business growth
Analyze and develop strategies to improve the performance of key products and initiatives
Prioritize analytical needs with business owners and allocate team resources across efforts
Manage and develop analysts across multiple time zones to deliver high quality output and meet agreed upon deadlines
Implement processes and procedures to ensure data quality and the highest level of accuracy
Promote collaboration in analysis and optimization across product lines and marketing channels
Work with departments across the Hawaiian Airlines organization to ensure sales and marketing placements and other touch points are being utilized successfully
Provide analysis to support business cases for product development and improvement, and help define requirements for implementation and reporting needs
Benchmark products in the marketplace, ensuring competitiveness and making recommendations for improvements
Other duties as assigned.
Minimum Requirements
Bachelor's degree or equivalent combination of work experience.
At least 3 years relevant work experience in analytical/quantitative roles such as market research, statistics, financial analysis, or consulting
Ability to analyze performance and results of products/initiatives and develop business cases for new business opportunities
Knowledge and understanding of financial accounting principles and forecasting
Track record of using analysis to drive results and improve performance
Proficient in Excel, SQL, PowerPoint and other analytical tools
Knowledge and understanding of marketing concepts, combined with knowledge of data marketing tools & analysis techniques
Ability to communicate effectively with customers, partners and management
Ability to develop concise management presentations and supporting spreadsheets
Strong interpersonal skills and ability to get things done in an informal work environment
Able to multi-task and prioritize in order to meet deadlines in a fast-moving environment
/ Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.// In addition to routine employment eligibility verification, U.S.-based airlines must gather information to validate country of citizenship and country of birth. Upon hire, you must provide documentation proving your current country citizenship and birthplace.// Must be legally authorized to work in the United States, for any employer, without sponsorship. Hawaiian Airlines will not sponsor applicants for nonimmigrant or immigrant employment visas or status for this position.// At Hawaiian Airlines, we are dedicated to offering a comprehensive total rewards package that aims to attract, engage, and retain the finest talent in the industry. Our rewards structure is thoughtfully designed to include a competitive base salary coupled with variable compensation opportunities. This balanced approach ensures a fulfilling and lucrative work environment, aligning individual achievements with the broader organizational success.// Please note that the provided salary information serves as a general guideline. Our salary is determined by a candidate's experience and qualifications as well as market and business considerations. The expected pay range is $109,000 - $134,000./
Preferred Qualifications
Undergraduate/advanced degree in quantitative/analytical discipline
Prior leadership experience with developing team members in a technical or analytical environment using JIRA or other task management systems
IT, programming or database management experience
Experience in the airline, hotel or online travel industries
E-commerce or direct marketing experience
Knowledge and understanding of Loyalty programs and currencies
Experience with project management and business case development
Experience writing complex SQL queries and working with large data sets
Experience using data visualization tools, such as Tableau, QlikView, MicroStrategy, Cognos, Business Objects, etc.
Experience with synthesizing VOC findings and identifying actions that will yield continuous improvements in the customer experience
About Hawaiian Airlines
Now in its 95th year of continuous service, Hawaiian is Hawaiʻi's biggest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawaiʻi and 16 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea and Tahiti.Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi. The carrier was named Hawaiʻi's best employer by Forbes in 2022 and has topped /Travel + Leisure’s World’s Best/ list as the No. 1 U.S. airline for the past two years. Hawaiian has also led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.For media inquiries, please visit Hawaiian Airlines’ online newsroom.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
