RESPONSIBILITIESI. JOB SUMMARY/RESPONSIBILITIES: Provides work leadership and guidance to the Patient Financial Counselors. Monitors work queues and assigns and coordinates work assignments to ensure optimal workflow and operational efficiencies. Serves as a resource regarding patient financial services functions, including insurance verification and eligibility, authorizations, patient liabilities and financial counseling. Provides administrative support to management, including assisting with on-call rotations as needed.II. TYPICAL PHYSICAL DEMANDS: Essential: standing, sitting, walking, stooping/bending, walking on uneven ground, squatting, twisting body, finger dexterity, seeing, hearing, speaking, lifting and carrying up to 20 lbs, pushing/pulling usual weight of 15 to 20 pounds, reaching at and below shoulder level, repetitive arm/hand motions and gripping of an object. Occasional: kneeling, crawling, climbing stairs, reaching above shoulder level. Operates various office equipment such as computers, copiers, facsimiles, telephone, typewriter, pneumatic tube system, credit card swipe.III. TYPICAL WORKING CONDITIONS: Not substantially subjected to adverse environmental conditions. May be exposed to communicable diseases and other conditions common to a hospital patient care area and office environment. Work pace varies and is frequently stressful.IV. MINIMUM QUALIFICATIONS:A. EDUCATION/CERTIFICATION AND LICENSURE: High school diploma or equivalent education. Bachelor’s degree in business or related field preferred.B. EXPERIENCE: Three (3) years patient access experience, including insurance verification, authorization and financial counseling, in a hospital or physician office setting. Prior supervisory experience and/or demonstrated knowledge and ability to lead staff. Ability and skill in conducting training. Strong knowledge and understanding of different payor types (i.e. Medicare, Medicaid, Commercial, HMO, Workers’ Compensation, Capitation, TPL, etc.). Strong knowledge of third party reimbursement and Hawaii regulatory requirements related to reimbursement. Proficient understanding of medical terminology. Strong time management, organizational, and interpersonal skills. Strong written and verbal communication skills. Proficiency with Microsoft Office applications (i.e. Word, Excel, PowerPoint) and automated systems.Equal Opportunity Employer/Disability/Vet
