Job Summary: Chief Engineer
Centralized Engineering Services (CES) Chief Engineer is responsible for the day-to-day operations of the engineering division. In the absence of the Director, the assistant will assume the administrative, financial, and operating aspects of the hotel as they relate to engineering.
Essential Duties
Assist in developing and implementing plans to maintain property, equipment, grounds, and other assets in a safe and acceptable state of repair.
Ensure the hotel is in compliance with all local, state and federal laws.
Supervise and train all Engineering staff in Customer Service, Empowerment, Standard Operating Procedures, and Loss Prevention.
Create and post all Engineering staff schedules.
Create and adhere to annual budget for the department.
Assist in developing financial forecasts and actively participate in monthly profit/loss review meetings.
Create and implement preventative maintenance program for all hotel equipment.
Ensure all emergency and life safety equipment and systems are inspected, tested, and certified per Highgate Hotel standards.
Actively participate in energy conservation programs.
Review all guest and meeting planner comment cards to ensure problems are identified and corrected in a timely manner.
Ensure compliance with the Americans with Disabilities Act (ADA).
Assist with the administration of all vendor contracts controlled by the engineering department.
Ensure that room maintenance requests are handled in a prompt and courteous manner.
Follow up on all alarms immediately to determine the exact location and cause. Determine emergency status and report findings to Front Desk. Take immediate action as necessary.
Assist as necessary with special projects and renovations.
Support and participate in all Highgate Hotel programs.
Participate in Highgate Hotel Safety Committee.
Stationary Engineer’s license if required by local code.
HVAC, electrical, plumbing, boiler operations and general maintenance skills required.
Long hours are sometimes required.
Heavy work – Exerting up to 100 pounds of force occasionally, and /or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
Attend all hotel-required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.
Qualifications
High school diploma or equivalent.
At least 3 years or more of hotel maintenance experience required.
HVAC, electrical, plumbing, boiler operations, and general maintenance skills required.
Behavioral Characteristics
Always maintain a warm and friendly demeanor.
Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Applied Learning - Seeks and makes the most of learning opportunities to improve the performance of self and/or others.
Computer skills
Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing, spreadsheets, engineering applications, Internet browsers, Microsoft Office, etc.).
Use of hardware for computerized PM programs. Knowledge and utilization of Preventive Maintenance Programs such as the Synergy or Transcendent programs.
