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Job Title: Front-of-House Manager
Schedule: Full Time
Salary: Competitive
Reports To: General Manager
Location: The Crouching Lion, Ka'a'awa
Work setting: Upscale casual restaurant
Please note that this role is for a new restaurant scheduled to open at the end of March 2024
The Crouching Lion, situated next to the stunning landscapes of Kahana Bay, is set to open its doors in March 2024. Committed to providing an exceptional dining experience, we are seeking a talented and experienced Front of the House Manager to join our team and play a key role in delivering outstanding service to our guests.
RESPONSIBILITIES:
As the front-of-house manager, you will work closely with the General Manager and be responsible for overseeing and managing all aspects of the restaurant’s front-of-house operations. Your duties will include, but are not limited to:
- Leading and motivating a team of servers, hosts, bartenders, and other front-of-house staff
- Ensuring high levels of customer satisfaction through exceptional service
- Managing reservations and seating arrangements to optimize dining space
- Training and developing staff on service standards and restaurant policies
- Collaborating with the kitchen and back-of-house team to ensure seamless communication and a smooth dining experience
- Monitoring and maintaining cleanliness and organization in the front-of-house area
- Handling payroll and scheduling
- Overseeing inventory, quality, and safety
- Handling customer inquiries, concerns, and feedback with professionalism and prompt resolution
- Responsible for hiring, firing, disciplinary actions, and performance appraisals for staff
SKILLS AND QUALIFICATIONS:
- 2 - 3 years as a front-of-house manager or similar position in an upscale dining environment
- Food handler certification is strongly preferred
- Must be able to communicate effectively with guests and co-workers in English
- Must exhibit an aptitude for leading, coaching, and driving excellence at every level
- Excellent communication and customer service abilities
- Knowledge of point-of-sale systems and restaurant management software
- Ability to handle high-pressure situations and resolve conflicts
- Flexibility to work evenings, weekends, and holidays as needed (Days off are subject to change based on business)
- Ability to learn and train others on all aspects of the restaurant
- Must be able to calculate and understand restaurant financial documents
OUR BENEFITS:
- Health, Vision, & Dental insurance - available within 30 days of your start date
- Paid time off (10 days to start)
- Dining discounts
HOW TO APPLY:
If you are excited about the opportunity to be part of our new restaurant venture and meet the qualifications listed above, please submit your resume and cover letter to info@thecrouchinglion.com
Please note that upon a successful interview, the job offer will be conditional on the individual obtaining a Certificate of Registration (Liquor Card), commonly known as the manager's blue card.
We look forward to welcoming a talented Front of House Manager to our team and creating memorable dining experiences for our guests.
