Apply for Working Supervisor position at the following link: https://www.hrsymphony.com/hrs/apply/4696/B275
Job Summary: Working Supervisor
Functions as the lead supervisor under the guidance of the Director of Engineering across multiple properties and acts as the prime engineering resource for the GMs of those properties. Acts as a leader, guide, and mentor to engineering personnel of properties within the cluster. Provides a high level of property maintenance knowledge. Responsible for the overall maintenance of more than one building, grounds, and physical plant with attention to safety, security, and asset protection. Accountable for managing capital expenditure projects, preventative maintenance, and energy conservation of the units. Develop and implement strategies that will deliver products and services, which meet or exceed the needs and expectations of guests and employees while maximizing financial performance. Responsible for maintaining standards and regulatory requirements. Leads the emergency response team for all facility issues. Must have 24-hour availability for any hotel emergency across the C.E.S. assets.
Essential Duties
Managing Engineering Operations.
Works with property, GMs, and/or Director of Engineering to determine how Engineering is performing.
Oversees the physical plant at all properties in the cluster including equipment, refrigeration, HVAC, plumbing, water treatment, and electrical systems in accordance with Standard Operating Procedures.
Administers service contracts to support cluster property needs.
Oversees the training of fire crews across properties with a focus on procedures, equipment, and alarms.
Coaches and supports engineering leadership teams to effectively manage controllable expenses (e.g., wages, heat, light, and power, water consumption, tools and equipment, groundskeeping supplies, uniforms, vendors, service agreements, and inventory).
Oversees strategies to manage and control heat, light, and power usage across properties.
Develops an engineering operating strategy that is aligned with the cluster/brand's business strategy.
Drives integration of departmental goals in game plans for each property in the cluster.
Oversees execution of long-term preventative maintenance and 10-year asset protection plans for each cluster property.
Addresses potential areas of concern and proposes solutions to owners in a proactive manner.
Communicates a clear and consistent message regarding each property's departmental goals to produce desired results.
Supervises construction to ensure timely completion of projects while maintaining Engineering standards.
Drives compliance with state, local, and federal regulations.
Maintains property life safety systems (e.g., firefighting equipment, sprinkler systems, and alarm systems).
Reviews building and equipment licenses, permits, and certifications for each cluster property and updates documentation as needed.
Oversees fair and consistent administration of property policies. Managing Profitability.
Monitors and manages the payroll function.
Participates in the development of each property's engineering department's capital expenditure goals; manages projects as needed.
Understands the impact of the department's operation on the overall cluster financial goals for each property; educates staff on details as appropriate.
Reviews and manages controllable expenses such as heat, light, power, water consumption, tools, and equipment, groundskeeping supplies, uniforms, vendors, service agreements, etc.
Drives fair and equitable treatment of employees.
Takes steps to see that disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Utilizes employee feedback and an "open door" policy to identify and address employee problems or concerns in a timely manner.
Celebrates successes by publicly recognizing the contributions of team members.
Resolves guest problems and complaints.
Brings issues to the attention of C.E.S. or Human Resources as necessary.
Takes steps to see that regular on-going communication takes place throughout the engineering operation to communicate daily operations activities, set expectations and create awareness of business objectives.
Supervisory Responsibilities
MANAGEMENT COMPETENCIES
· Leadership
· Adaptability - Develops strategies and identifies resources to implement and manage change; models flexibility in adjusting priorities; and communicates the need for change in a positive way that encourages commitment.
· Communication - Actively listens and uses appropriate communication styles to deliver complex information in a clear concise way and influences others to accept a point of view, gain consensus, or take action.
· Problem Solving and Decision Making - Models and sets expectations for solving complex problems, collecting and comparing information to evaluate alternatives, considering their potential impact before making decisions, involving others to gain agreement and support, and guiding others to implement solutions.
· Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Managing Execution.
· Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
· Driving for Results - Focuses and guides others in accomplishing work objectives.
· Planning and Organizing - Gathers information and resources required to set a plan of action for self-and/or others; prioritizes and arranges work requirements self-and/or others to accomplish goals and ensure work is completed.
· Building Relationships/Coworker Relationships - Develops and uses collaborative relationships to facilitate the accomplishment of work goals.
· Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards.
· Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
· Organizational Capability - Evaluates and adapts the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit.
· Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
· Assists with Engineering items not listed but pertaining to the Department.
Education
High school diploma or GED; 2 years of experience in the engineering and maintenance or related professional area; technical training in HVAC-R/Electrical/Plumbing.
Behavioral Characteristics
Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
Language Skills
Writing - Communicates effectively in writing as appropriate for the needs of the audience.
Reasoning Ability
Business Acumen - Understands and utilizes business information (e.g., data related to employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
Mathematical skills
Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
Computer skills
Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing, spreadsheets, engineering applications, Internet browsers, Microsoft Office, etc.).
Use of hardware for computerized PM programs. Knowledge and utilization of Preventive Maintenance Programs such as the Synergy or Transcendent programs.
Tools & Technology
Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
Equipment Maintenance - Knowledge of routine and preventative maintenance of mechanical systems including timely management of the preventative maintenance process to protect an owner's assets.
Equipment Selection - Determining the kind of tools and equipment needed to do a job.
Troubleshooting - Determining causes of mechanical or technological operating errors and deciding what to do about it.
Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Purchasing and Materials Management - Knowledge of practices and procedures needed to maintain material, equipment and supplies; including vendor identification and contract negotiation, supply requisition and purchasing, and inventory control.
Building and Safety Codes - Knowledge of local and Federal building and safety codes.
Emergency Systems - Knowledge of fire prevention, air quality, and emergency power systems. This includes the ability to operate, maintain, and inspect the property's fire prevention equipment (e.g., sprinkler system, fire alarm), air quality equipment (e.g., carbon monoxide detectors), and emergency power system.
Hazardous Materials and Chemicals - The ability to handle and store hazardous materials and chemicals. This includes knowledge and filing of SDS sheets and the safety precautions required for each chemical.
HVAC/Refrigeration - Knowledge of heating, ventilation, and air conditioning, equipment, including boilers, chillers, air handling units/controls, and refrigeration equipment. This includes the ability to inspect, repair, and maintain equipment, charge refrigeration systems, replace air filters, and clean coils.
Indoor Air Quality Management - Knowledge of policies and procedures to ensure an effective indoor air quality process including the ability to recognize and eliminate biological contaminant sources and chemical contaminants.
Pneumatic/Electronic Systems and Controls - Knowledge of pneumatic/electronic systems and controls in order to operate and maintain pneumatic/electronic systems and controls, as well as compressors.
Energy - Knowledge of energy management and efficient operation of the building and associated systems including retro and continuous commissioning and demand side management. This also includes minimizing the carbon footprint and complying with applicable environmental codes. o Safety and Personal Protective Equipment - Knowledge of the lock out tag out process and the personal protective equipment (PPE) safety process required (e.g., ear plugs, gloves, respirators, safety glasses) for a given work activity, and correct ways to use the lock out tag out and PPE equipment.
Financial Management – Some knowledge of capital budget preparation and the ability to manage function within budget.
Contract Negotiating – Some knowledge and ability to prepare contract documents to formalize business process.
Water Facility Maintenance and Safety – Some knowledge and ability to treat and maintain water for use in primary outlets (e.g., rooms, restaurants, recreation, and sewage).
Apply for Working Supervisor position at the following link: https://www.hrsymphony.com/hrs/apply/4696/B275
