We are seeking a part-time guest service agent at the Napili Surf Beach Resort located in beautiful Lahaina, Hawaii on the island of Maui. The guest service agent will be responsible for checking in/out guests, collecting payment for related charges, updating information and inputting of future reservations, while providing the exceptional Aloha spirit.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Checking guests in and out of the hotel efficiently and in a timely manner.
Collecting, posting and processing of payments.
Answering incoming calls.
Assignment of rooms for arrivals.
Know cash handling procedures.
Balancing all transactions and depositing net receipts.
Taking reservations.
Perform other related duties as may be required or assigned by the General Manager
QUALIFICATIONS
Requires excellent verbal communication skills; requires following oral and written instructions; able to communicate to co-workers, supervisors, owners and guests.
Must have demonstrated customer service skills.
Cash handling skills required.
Must be able to available to work on any day of the week and shift.
Must be able to complete work timely and accurately with attention to detail.
Must be a self-starter with the ability to work unsupervised and manage multiple priorities.
Working knowledge of computer operation. Ability to type on a computer and use a mouse.
Perform job in a friendly professional manner and with the greatest amount Aloha toward guests and fellow employees.
Be an honest and caring person.
EDUCATION AND EXPERIENCE
Any combination of formal education, training, or experience that provides the required knowledge, skills, and abilities to perform the duties satisfactorily is acceptable. A high school diploma or the equivalent is preferred. On the job training is provided.
Pay Range: $20.00/hour - $23.00/hour, based on experience.
Please apply in person or submit your resume.
The Napili Surf Beach Resort is located at 50 Napili Place, Lahaina, HI., 96761
