Aloha! Prince Waikiki would love to welcome you to our dynamic team of hospitality professionals.
Lokomaika'i (sharing kindness from within) is the essence of who we are and how we care for our employees and guests. If you have the passion and the qualifications to join us as we continue to build upon the legacies we have created, we invite you to review the career opportunities we offer at Prince Waikiki.
In addition to competitive salaries, team member recognition programs, training and career opportunities, we offer the following benefits: medical, vision and dental care, life insurance, paid vacation and sick leave, 401k, complimentary rooms program, dining and golf discounts, and more.
Hotel Assistant Manager - Salaried
Primary Responsibilities:
Oversee day-to-day operations. Supervising staff and interacting with customers to ensure quality service. Compliance to all procedures established by management. Handle guest complaints and respond to emergency situation.
Essential Duties:
1. Field and address guest complaints, conduct thorough research to develop the most effective solutions and negotiate results in a professional manner. Listen and extend assistance needed to resolve problems that may arise. Maintain a professional appearance and demeanor.
2. Monitor hotel staff in all departments to ensure that all procedures are followed as established by management. As necessary, coordinate and/or jointly work with departments to provide problem solving solutions in the most expeditious manner. Utilize a computer system to access and information. Perform activities involving lifting and /or moving heavy objects, walking/standing for long periods and working in undesirable conditions.
3. Inspect all physical aspects of the Hotel’s appearance on a continual basis in accordance with standards established by hotel management. Inspections require, but are not limited to, bending, stooping, reaching, climbing and kneeling. Immediately report all safety hazards or items in need of attention to the appropriate departments.
4. Immediately respond to hotel emergencies in a calm effective manner, consistent with hotel emergency procedure policies. Maintain strong working knowledge of all hotel emergency procedures, updates and emergency contacts. Responses may involve, but are not limited to, running up/down 35 flights of stairs past and around obstacles. Color vision is critical in determining the nature of alarms.
5. Handle noise complaints, credit problems, employee conflicts, guest relocations, and reject of undesirable people in conjunction with the hotel security force utilizing diplomacy and good judgement.
6. Manage sub area within Front Office. Scheduling, decision making, training, disciplinary action, evaluation, and performance review are all duties a hotel operations manager duties.
7. Greet and acknowledge all arriving/departing guests.
8. Perform check in and check out.
9. Must be able to perform general cashiering procedures
10. Perform other duties assigned by Front Office Manager or Front Office Assistant Manager.
Please visit www.PrinceWaikiki.com/careers for more information or to complete an online application.
Prince Waikiki is an equal opportunity employer.
