Aloha! Voted as one of THE BEST PLACES TO WORK in 2022, 2023, and 2024 Prince Waikiki would love to welcome you to our dynamic team of hospitality professionals.
Lokomaika'i (sharing kindness from within) is the essence of who we are and how we care for our employees and guests. If you have the passion and the qualifications to join us as we continue to build upon the legacies we have created, we invite you to review the career opportunities we offer at Prince Waikiki.
In addition to competitive salaries, team member recognition programs, training and career opportunities, we offer the following benefits: medical, vision and dental care, life insurance, paid vacation and sick leave, 401k, complimentary rooms program, dining and golf discounts, and more.
Hotel Assistant Manager - Overnight (Salaried)
Primary Responsibilities:
The Overnight Hotel Assistant Manager is responsible for overseeinghotel operations overnight. Ensure guest service and satisfaction is aligned with hotel standards. Lead ambassadors in all Front Office sub departments to ensure morale, performance and expectations are met. This role will also require regular exercise of independent judgment and discretionary decisions when managing the operations.
Essential Duties:
1. Greet, acknowledge and serve all arriving, in-house and departing guests. Field and address all guest related matters according to hotel standards.
2. Manage hotel ambassadors in all departments overnight to ensure that all procedures are followed as established by management. As necessary, coordinate and/or jointly work with departments to provide problem solving solutions in the most expeditious manner.
3. Immediately respond to hotel emergencies in a calm effective manner, consistent with hotel emergency procedure policies. Maintain strong working knowledge of all hotel emergency procedures, updates and emergency contacts. Responses may involve, but are not limited to, running up/down 35 flights of stairs past and around obstacles. Color vision is critical in determining the nature of alarms.
4. Handle noise complaints, billing errors, employee conflicts, guest relocations, and rejection of undesirable people in conjunction with the hotel security force utilizing diplomacy and good judgement.
5. Assist with necessary correspondence to guests and hotel partners, as needed, in English and/or Japanese (i.e.: email, guest letters, responses to online feedback and hotel website inquiries.)
6. Manage sub department within Front Office. Scheduling, payroll, training, disciplinary action, evaluation, and performance review.
7. Inspect all physical aspects of the Hotel’s appearance on a continual basis in accordance with standards established by hotel management. Inspections require, but are not limited to, bending, stooping, reaching, climbing and kneeling. Immediately report all safety hazards or items in need of attention to the appropriate departments.
8. Ensure yearly Front Office manuals are updated from SOPs, all safety procedures and understand emergency procedures and accident prevention policies
9. Must be able to perform general cashiering, night audit, check In and check out procedures.
10. Assume a diverse role as the overnight manager for the whole hotel in ensuring the safety of all guests and ambassadors on shift in all other departments.
11. Manage and ensure all 24-hour services available in the hotel are executed in a timely manner by ambassadors.
12. Ensure knowledge and support all hotel services and features.
13. Perform other duties and responsibilities assigned by Director and Assistant Director of Front Office.
Please visit www.PrinceWaikiki.com/careers for more information or to complete an online application.
Prince Waikiki is an equal opportunity employer.
