Castle Resorts & Hotels is not only in the business of providing dream vacations, but we also provide dream jobs. Castle offers you the chance to work for a hotel and resort condominium industry leader, in an environment that encourages growth. The kind of job where you're constantly evolving, adapting, and taking on new challenges.
We are looking to fill a FULL-TIME Guest Service Supervisor position at the Waimea Country Lodge
SUMMARY
The Guest Service Supervisor will be responsible for managing all operations of the front desk, training of team members and covering shifts. Front desk tasks include, but not limited to, checking in/out guests, collecting payment for related charges, updating information and inputting of future reservations. Aloha Spirit is a must.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Conduct employee meetings.
Preparing of team member schedules based on budget guidelines.
Hiring, training and disciplining of team members.
Checking guests in and out of the hotel efficiently and in a timely manner.
Collecting, posting and processing of payments.
Answering incoming calls and responding to emails.
Assignment of rooms for arrivals.
Balancing all transactions and depositing net receipts.
Taking reservations.
Perform other related duties as may be required or assigned by the General Manager.
QUALIFICATIONS
Requires excellent verbal communication skills; requires following oral and written instructions; able to communicate to all team members, owners and guests.
Must have demonstrated customer service skills.
Cash handling skills required.
Must be able to available to work on any day of the week and shift.
Must be able to complete work timely and accurately with attention to detail.
Must be a self-starter with the ability to work unsupervised and manage multiple priorities.
Working knowledge of computer operation. Ability to type on a computer and use a mouse.
Perform job in a friendly professional manner and with the greatest amount Aloha toward guests and fellow employees.
Ability to apply common sense understanding to carry out instructions furnished in oral, written, or visual form.
Be an honest and caring person.
EDUCATION AND EXPERIENCE
Any combination of formal education, training, or experience that provides the required knowledge, skills, and abilities to perform the duties satisfactorily is acceptable. A high school diploma or the equivalent is preferred. On the job training is provided.
PAY RANGE: $45K - $48K / Year
Please apply in person or submit your resume.
Waimea Country Lodge is located at 65-1210 Lindsey Road, Kamuela, HI., 96743
