The Scheduling Coordinator is responsible for coordinating and scheduling patient appointments for the dental practice. The coordinator works closely with patients, the dentist, and other dental staff to ensure appointments are scheduled promptly and efficiently. We are seeking an ideal candidate who can combine exceptional communication skills with a friendly and engaging demeanor. The candidate should also be highly organized and detail-oriented, with the ability to manage multiple tasks.
Key Responsibilities:
Schedule and confirm patient appointments using the practice management software (Dentrix)
Answer phone calls and respond to patient inquiries regarding appointments, procedures, and general information about the practice
Maintain the appointment book and ensure that the schedule is fully booked and optimized according to established protocols
Communicate with dentists and other dental staff regarding scheduling changes, patient needs, and other relevant information
Verify patient insurance coverage and eligibility
Manage patient referrals and coordinate with other healthcare providers as needed
Maintain patient records and update patient information as necessary
Provide exceptional customer service to all patients and visitors to the practice
Any additional duties as directed by the dentist or office manager
Qualifications:
High school diploma or equivalent REQUIRED.
2+ years of experience in dental or healthcare scheduling required
Experience using practice management software and electronic health records (EHR) required
Excellent communication and interpersonal skills
Strong organizational and time-management skills
Ability to work in a fast-paced, high-pressure environment
Knowledge of dental terminology and procedures preferred
Job Type: Full-time
Salary: Based on Experience
Benefits:
Bereavement leave
Employee discount
Free parking
Health insurance
On-the-job training
Paid time off
Vision insurance
Schedule: Monday to Friday
Work Location: In person
