We are a team of inspired individuals who make a difference in people’s lives. Our mission is to provide a home-away-from home for seriously ill children and their families, and to develop other programs and partnerships aimed at improving the lives of children in Hawaii and the Pacific.
We are looking to reinforce our team with people who care, are decisive, and prepared to do a lot of good. If you are talented, energetic and excited to share in our commitment of building a greater future, we have a career opportunity for you.
Job Summary
Under the direction of the Guest Services Manager, the Oahu Avenue Resident Manager is responsible for overnight management of facility and guest services operations for the Oahu Avenue Ronald McDonald House.
The Oahu Avenue Resident Manager has overnight “on-call” responsibilities to handle any emergencies that may occur at the Oahu Avenue House from Sunday through Thursday, beginning at 10:00 pm through 8:00 am the next morning. The Resident Manager lives on-site at the Oahu Avenue House and is to remain on premises during the 10:00 pm to 8:00 am period Sunday through Thursday in order to respond to emergencies.
The Oahu Avenue Resident Manager is also responsible for managing the operations of the House (including guest related and facilities related issues), and supervision and direction of volunteers. This position assumes active duties from 1:00 pm to 10:00 pm Monday-Thursday and Friday 8:00 am to 5:00 pm. This position is subject to the general policies established by the Board of Directors.
ESSENTIAL DUTIES:
1. Serves as a liaison with hospitals, referral agencies and vendors. Communicates House policies and guidelines to agencies, staff and volunteers. Responsible for clerical and administrative duties to include maintenance of the guest registry, guest records, occupancy reports, and record keeping of guest information for RMHC’s program files.
2. Responsible for guest relations for RMHC families. Takes referrals, handles guest registration including check-in and check-outs at all house locations, coordinates transportation and shuttle arrangements, communicates policies and procedures to guest families, enforces house rules and policies as necessary, and organizes/plans family support events and activities.
3. Responsible for day-to-day functional operation of the House including completion of all required housekeeping and daily maintenance tasks. Conducts regular house/grounds inspection to determine cleaning requirements and supply needs. Responsible for upkeep and overall cleanliness/orderliness of house and surrounding areas. Supervises housekeeping/janitorial services and ensures that all areas are clean and maintained.
4. Monitors need for replacement of furniture, furnishings, fixtures, etc. for general facility improvements. Keeps Guest Services Manager apprised of needs for capital budgeting purposes.
5. Maintains inventory and records on all housekeeping, household and maintenance related supplies including food and household items, cleaning supplies, linens, etc. Facilitates and schedules appropriate and timely distribution and storage.
6. Understands and is able to implement House emergency procedures.
7. Supervises and coordinates projects for volunteers and volunteer groups.
8. Provides overnight, on-call coverage Sunday through Thursday, between 10pm – 8am for emergency situations or other urgent circumstances.
Requirements
1. Bachelor’s degree or equivalent course work/training from an accredited college or university in human services, health sciences, administration, or related field.
2. Effective time-management, organizational skills and management of details with ability to prioritize and multi-task.
3. Excellent interpersonal, verbal and written communication skills. Ability to effectively communicate with agencies, staff, volunteers and guests.
4. Ability to work within a team environment. Positive attitude, with sensitivity to the needs of guest families and co-workers.
5. Proficiency with Microsoft Word, Excel, QuickBooks
6. Ability to lift up to 25 pounds. Ability to clean and maintain household. Tasks associated with this position may require considerable or frequent walking, standing, bending, stooping, lifting, pushing, or reaching overhead.
7. Available to work Monday through Thursday, 1pm to 10pm, Fridays 8am – 5pm, in addition to mornings and weekends as required.
8. Valid driver’s license and clean driver’s abstract for the operation of House vehicles to transport House guests, run errands, deliver/pick up House supplies, materials, donations, etc.
9. Commitment to the mission and goals of the organization.
Hours: Full Time Hourly: Exempt
1:00 pm to 10:00 pm Monday - Thursday | 8:00 am to 5:00 pm Friday (Active Coverage)
10:00 pm to 8:00 am Sunday through Thursday (On-Call)
Additional days/hours as needed
