Hosoi Garden Mortuary is a local company with a proud history of serving the Oahu community and beyond for over 120 years. For us, there is no greater responsibility than celebrating each life and making a difference in the lives of the people we serve. We are looking for full-time Office Assistant, who will be on the front line of customer service. The ideal candidate is responsible, dependable and sensitive to the industry we are in – must be compassionate and kind.
Hours: 8:00 am – 5:00 pm, Monday – Friday (Schedule subject to change.)
Responsibilities
Coordinate with vendors and families to confirm all orders for upcoming services
Answer multi-line phone system and route calls
Handle phone inquiries and assist walk-in customers
Record “first calls” or reports of individual’s passing – collecting necessary information, dispatching transport services, and scheduling appointments for families to meet with Funeral Director
Check answering service for after hour messages at start of business day, transferring answering service to office phone system
Maintain master schedule of service appointments and arrangements
Provide upcoming service information to customers and vendors
Receive and record payments from families; prepare billing as needed
Update and maintain client records: proofreading and recording death certificates, collecting required documentation, etc.
Support Funeral Directors and Assistant Funeral Directors as needed
Qualifications
Customer service and office experience, minimum 6 months
Excellent communication skills (written and verbal)
Detail oriented and accurate
Proficient in MS Office (Excel, Word, and Outlook)
Ability to multitask and manage priorities/deadlines
Ability to work both independently and as a team player
Benefits
Medical / Dental / Vision / Drug
Profit Sharing, 401(k)
Paid Vacation, Sick Leave and Holidays
Free Covered Parking
To Apply
Please email resume and cover letter to hr@hosoi-mortuary.com. No phone calls please.
Also seeking:
Assistant Funeral Directors (part-time)
Kitchen Attendants (part-time)
Parking Attendants (part-time)
Office Assistant/Receptionist (for pre-need office)
