Job Title: Reservationist
Location: O’o Farm, Kula, Maui
Reports to: General Manager
Job Summary: Do you want to work in beautiful upcountry Maui? Have a passion for sustainable farming and growing healthy fresh produce and providing excellent guest experiences? We are seeking a detail-oriented and customer-focused Reservationist to join our dynamic team. The ideal candidate will be responsible for managing and processing reservations, ensuring exceptional service for our clients, and contributing to a seamless booking experience.
Key Responsibilities:
Handle incoming reservation requests via phone, email, and online platforms with professionalism and enthusiasm.
Manage and maintain the website, ensuring accuracy and up-to-date information.
Manage retail operations, maintaining inventory and ordering merchandise
Assist guests with checkout, assisting front of house with greeting guests, ordering supplies
Large group and DMC liaison, book and coordinate large group buyouts and weddings
Respond to inquiries regarding availability, rates, policies, and special offers.
Process online orders, packaging and arranging shipment.
Collaborate with other departments, such as front of house,farm, kitchen to ensure guest satisfaction, accounting, and marketing .
Provide guests with pre-arrival information and follow-up communication as needed.
Package and label retail products
Manage retail operations, including managing inventory, merchandising products, creating labels, tagging, tracking, organizing inventory, and providing exceptional customer service to in-store and online customers.
Maintain a high level of knowledge about our services, promotions, local attractions, and retail offerings to provide informed recommendations.
Manage administrative tasks, including maintaining records, sending invoices, and generating reports as needed.
Qualifications:
Previous experience in a customer service or reservations role, preferably in the hospitality or retail industry.
Strong communication skills, both verbal and written.
Proficient in using reservation systems and Microsoft Office Suite.
Excellent organizational skills and attention to detail.
Ability to handle multiple tasks and work in a fast-paced environment.
Flexibility to work weekends for private events, and holidays as required.
A positive attitude and a passion for providing exceptional guest experiences.
A plus if you have familiarity with social media platforms and content creation.
What We Offer:
Hourly pay DOE and benefits package.
Opportunities for professional development and growth within the company.
A supportive and collaborative team environment.
If you are enthusiastic about providing outstanding service and thrive in a fast-paced environment, we invite you to apply for the Reservations position! Please send your resume and cover letter to jo@oofarmmaui.com.
Schedule:Part time ( 4 days per week)
Mon-Fri
7:30am - 3:30pm
Qualifications:
High school diploma or equivalent; associate degree preferred.
Experience in customer service or reservations, as well as retail.
