Job description
Hiʻipaka LLC - Waimea Valley on Oahu's North Shore is seeking a manager to oversee the Retail and Visitor Services department. The ideal candidate will bring strengths in business management, customer service and people management, be an excellent team player, and a leader in providing an exceptional visitor experience.
This position collaborates with the Executive Director and Assistant Executive Director of Visitor Experience to optimize the retail and customer service operations at Waimea Valley. The manager will motivate their team to establish a sense of welcome and promote opportunities to educate visitors about the human, cultural, and natural resources of Waimea Valley. The manager will also craft the Retail experience to reflect the values of the organization and develop a successful product mix of local and Native Hawaiian-made/designed merchandise.
POSITION REQUIREMENTS
1. Ensure operational excellence of the Waimea Valley Visitor’s Center, gift shop, ticket booth, shuttle service, and beach parking.
2. Hire, train, develop, evaluate, and motivate a high-performing and engaged Retail and Visitor Services staff; ensure positive employee engagement while taking ownership of department controls, following SOPs, accounting best practices, implementing safety, security, scheduling, and compliance with state and federal laws.
3. Work with the Executive Team to achieve department sales and productivity goals.
4. Participate on the management team at Waimea Valley, and demonstrate excellent teamwork and supervision. Support Waimea Valley management by identifying solutions, effectively communicating, and delegating to colleagues and direct reports.
5. Ensure a high level of business management of the department, including daily accounting sales and admissions; tracking, reporting, and responding to trends; implementing strategic buying and merchandising for the gift shop; identifying and suggesting promotion opportunities.
6. Develop departmental work plans and budgets, set business plans and execute them in a timely manner.
7. Lead by example in excellent visitor service – teach and coach staff to refine their customer service skills. Collaborate with management to ground customer service staff values in the company culture of hoʻokipa.
EDUCATION, TRAINING AND/OR EXPERIENCE
1. Bachelors degree in business or a related field, or equivalent work experience required
2. Minimum ten (10) years in retail sales management or similar position required.
3. Significant experience in the visitor industry preferred.
If you would like to be considered for this position, please fill out the online application or email your resume or application to ndavis@waimeavalley.net. For full-time positions, Hiʻipaka LLC offers excellent benefits - medical, dental, prescription drugs, and vision coverage; 401K, etc. A pre-employment drug screening and background check will be required. We are an equal-opportunity employer.
Position open until filled.
Job Type: Full-time
Salary: $65,000.00 - $80,000.00 per year (doe)
Benefits:
401(k)
401(k) matching
Dental Insurance
Employee discount
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Weekends as needed
