IT Support Technician
Company Overview
We are a small Managed Service Provider here in Kailua Kona. We specialize in running the IT departments of small businesses. We maintain Windows PCs and laptops, Apple computers, Windows servers, business class routers, network switches, wireless systems, VoIP phone systems, and printers. We support cloud solutions such as Google Workspace and MS 365. We regularly deploy and support antivirus, EDR, and other types of security software. We maintain several backup solutions for cloud environments and on-prem systems. We are seeking an IT Support Technician with a proven track record in the IT industry to join our team.
Position Overview
This role is ideal for an experienced professional who thrives on solving technical challenges while delivering exceptional client service. This position is based out of our office here in Kailua Kona. As an IT Support Technician, you will play a key role in managing the IT infrastructure for our client base.
Job Duties
Work remotely (sitting at our office) for our local clients. As they open tickets and need assistance, log in to their equipment, troubleshoot and resolve problems.
Set up user accounts for MS 365 and Google Workspace. Reset passwords. Perform troubleshooting for these environments.
Travel onsite to the different locations of our clients and perform onsite work such as setting up a PC, installing network equipment or setting up a server.
Assist clients with challenges with their Macs, VoIP phones, printers, servers, and network equipment.
Document client issues in our PSA and in our documentation platform. Write other types of documentation and instructions.
Qualifications And Requirements
Good overall troubleshooting skills.
Good documentation skills.
Must have amazing customer service skills.
Must have the ability to communicate very well both verbally and electronically.
Ability to learn quickly, remember, retain, and repeat.
Must be reliable, dependable, and on time.
Drivers license and Reliable transportation
Ability to lift up to 30 lbs and work onsite
Ability to pass ongoing random drug tests
Experience - Required
Two or more years in the IT services industry.
Personal Computers: Basic understanding of PCs.
MS Windows: Good working knowledge of Microsoft Windows.
Networking: Good knowledge of how networks work.
Experience - Optional But Very Helpful
PSA: Understanding of a PSA system or other types of ticketing systems.
RMM: Experience with using a RMM system.
Previous experience working for an MSP would be great.
Apple Macintosh: Understanding of the details of how a Mac works.
Wiring: Ability to run CAT6 wires through a building and terminate them into wall jacks and into a patch panel.
Windows Servers: Active Directory, MS DNS, folder permissions, and other details of running and maintaining Windows Servers.
Google Workspace and MS Office 365: Ability to add/remove user accounts, reset passwords and perform troubleshooting in these environments.
Networking: Proficiency in standard network infrastructure installations and upgrades (VPNs, routers, firewalls, switches, WAPs)
Cyber Security: Understanding of the basic security principals applied to MS Windows environments, network infrastructures and cloud environments.
Certifications
A+, Network+, or equivalent experience showing you know the basics.
Not Required: Any other industry certification that can show IT related expertise.
Schedule
8 hour shifts
Monday to Friday
Occasional overtime and weekend work
Work Location
Kailua Kona
In person
Specifically: Most of the time we sit in our office at a desk and work. Oftentimes we need to dispatch a technician to one of our client’s locations. In those cases, we will drive out and perform work on-site.
Compensation
Depending on experience. Our goal is to pay a fair, competitive salary.
Benefits
Basic medical insurance
Flexible hours
Paid time off
Why Work For Us
Competitive Pay
Chill, fun but professional work environment
Training and growth opportunities
Be part of a small, local, professional team.
How To Apply
Email us by clicking Reply at the top of this Craigslist ad and send your resume. In addition, tell us about yourself, either a cover letter or paragraph in the email.
