Security Supervisor
Security supervisor is responsible for maintaining a safe environment for guests and employees. The perfect candidate should have an eye for detail, a knack for problem-solving, and an ability to remain calm in stressful situations.
Job Duties & Responsibilities:
Enforce all Park rules and regulations
Monitor Park assets with intent to ensure the safety of all our guests and employees
Maintain constant vigilance while the park is operating to identify any potential issues or safety concerns; communicate any potential issues to other departments and/or leadership in a timely manner
Conduct bag checks to prevent prohibited items from entering the park
Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests
Monitor guest safety and communicate conflicts to supervisors on duty
Take control of emergency and intense situations while remaining calm
Professionally manage crowd control during emergency situations
Continuously monitor guest behaviors and attempt to curtail any potential situations before they escalate further
Exercise clear and concise communications with all park departments
Answer phone calls, providing pleasant and helpful phone contact for staff and the public.
Assist in safety prevention efforts, including responding to all safety calls, fire alarms, and emergencies.
Utilized electronic card access, closed circuit television, and other audio/visual monitoring systems, monitors and supervises the response to all reports or irregular conditions, including the unauthorized entry of persons or vehicles to protected buildings and areas, breaches of perimeter security or any other suspicious activities occurring on the property.
All other duties as assigned by leadership
Education and Experience:
High School diploma, GED, or equivalent; Equivalent work experience will also be considered
1+ year of previous security or related experience highly desired
Hawaii Security Identification Card are preferred, but not required
Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
Requirements:
Must be at least 18 years of age to comply with Hawaii Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays
Must be able to work third shift (overnight) if the park security operates on a 24-hour schedule
Must have reliable transportation to and from your scheduled shift
Must possess a valid driver’s license and a good driving record
Ability to safely and efficiently operate motorized vehicles and equipment
Ability to comprehend and carry out verbal and written instructions
Ability to apply knowledge of security methods, procedures, interviewing, listening, and note-taking techniques for specific situations
Ability to deal fairly, objectively, and courteously with the public without regard to race, ethnicity, religion, or political beliefs
Ability to analyze people and/or situations quickly and calmly and take appropriate actions in a quick and effective manner
Ability to operate a variety of electronic equipment, such as cameras, radios, personal computers, or other communication devices
Ability to professionally and calmly deal with stressful and/or tense situations
Ability to collaborate with other team members, external first responders, and emergency personnel during emergency situations
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Ability to maintain certifications as required by assignment
Physical Requirements:
Ability to stand, walk, and remain on feet for majority of the workday
Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
Ability to walk, stand, or run on uphill, downhill, or uneven surfaces.
Ability to remain sedentary for extended periods of time, while using a computer/camera equipment
Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
Must have good visual acuity, night vision, and peripheral vision.
Ability to see details of objects that are more than a few feet away
Working Conditions:
This role will be based in both an office setting as well as frequent exposure to all other indoor and outdoor park environments
Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, and other weather conditions
Subject to dark environments, particularly during midnight shift
Subject to constant repetitive motion, high noise levels, flashing lights, and heavily populated environments
Subject to frequent interruptions and requests that may require reprioritization of activities
Team member benefits:
Why Palace Entertainment?
We truly believe that where you work matters and, as a theme park company, we like to think we know a thing or two about what makes people happy.
Palace Perks and Benefits:
Competitive compensation
Comprehensive health and wellness package
401k Savings and Investment plan
Discounted admission to Palace Parks in the continental US
A generous paid time off program in which the benefits increase with your tenure with the company
When you join Palace Entertainment, you do more than simply advance your career. You become part of the Palace family, a group of talented people who drive innovation, embrace change, and deliver results.
If you’re ready to join our amazing team, please apply by clicking on the link above. You may also visit our website at www.sealifeparkhawaii.com/employment to see if you’re a fit for our other open positions. Do not miss the chance to spark your career now!
