Vacancy expired!
f you have a passion for sales and enjoy providing customer service, this job is for you!
This position is based on the island of Kauai. If interested, please follow the link below to complete an online application to be considered.Concierge Sales Agent - Kauai
Pleasant Holidays is one of the larges travel wholesalers in the United States, specializing in vacation travel to the Hawaiian Islands, Caribbean, Central America, Europe, Mexico, Middle East, South Pacific (Australia, Cook Islands, Fiji, New Caledonia, New Zealand, & Tahiti), Japan, the United States & Canada, and cruise vacations worldwide.
Pleasant Holidays is a subsidiary of the Automobile Club of Southern California, a diversified insurance, roadside assistance, financial services and travel organization serving more than 15 million AAA Members across 21 states.
We are currently seeking to hire a Concierge Sales Agent who will serve as an Ambassador of Aloha to help others experience our beautiful island in ways they will never forget. Our Concierge Sales Agent is a passionate individual who assists guests by providing them information on various scenic, cultural and historic attractions available on the island of Kauai. They also help create memorable experiences and cater to our guests traveling needs by booking tours and activities on the neighbor islands as well.
Responsibilities include, but are not limited to:
- Maintaining accurate information and knowledge of local activities, directions, and landmarks to assist guest(s) inquiry
- Promoting products and services offered by Pleasant Activities such as historic site tours, land & water activities and other various attractions
- Inputting purchases through the POS system
- Print tickets & itineraries, confirm reservations and follow-up on any additional information as deemed necessary
- Resolving basic/standard product or service problems received
- Recommend efficient resolution methods that expedite correction or adjustment, and/or provide immediate guest satisfaction
- Processing all administrative tasks related to individual sales transactions, which includes, but is not limited to credit card/cash transactions, guest refunds and daily bank deposits
- Performing all opening, setup, breakdown and closing of location equipment (i.e. computer, printer, phones and desk materials as desigated by the assigned locations)
- Other duties as assigned
Benefits to working at Pleasant Holidays:
- Medical (with prescription)
- Vision
- Dental
- Flexible Spending Accounts
- Paid Time Off for Holidays, Vacation, and Illness
- Company Paid Life Insurance
- Long Term Disability
- 401(K) Plans
- AFLAC Plans
- Travel Discounts on all Pleasant Holidays Packages, Hotel Rooms, Car Rentals, Tours & Activities
- Discounts apply to family members and friends too!
Qualifications
We prefer our candidates to have:
- A minimum of 1 year prior experience in sales or customer service
- Prior experience working within the tourism, hospitality, or travel indsutry
- Exceptional sales and customer service skills with the ability to cater to individual guest needs
- Knowledge of the Hawaiian Islands and the Tours & Activities we have to offer (training provided)
- A love for interacting with people from different cultures
- Ability to take initiative, work independently and multi-task in a fast paced environment
- Excellent verbal and written communication skills (required)
- Basic computer literacy (required)
- Experience using a POS system
Apply today to start your career in the exciting and rewarding travel industry!
Refer your friends & family!
Pleasant Holidays will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws.
