Kiser Motorcycles is currently seeking qualified, self-motivated, honest, reliable, full time applicants who value customer service and providing top-notch service! Opportunities in our Service Department.
Qualifications
For this opportunity, we are looking for a strong candidate with proven experience as a service manager in the motorcycle or similar industry
Must be very proficient with a DMS, processes, customer service, leadership, scheduling, write-ups, organization, and people management skills
5+ years of experience in powersports service management or a related field
Self-motivated, self-directed, and driven to win
Strong leadership and management skills, with the ability to motivate and develop a team
Excellent customer service and communication skills, with a focus on building and maintaining relationships
Strong organizational and problem-solving skills, with the ability to prioritize and manage multiple tasks simultaneously
Proven ability to analyze and interpret data to make informed business decisions
Experience with inventory management and control systems
Able to produce significant output with minimal wasted effort
Does what is right, not just what is politically expedient
Speaks plainly and truthfully
Focuses on key priorities
Takes massive action at attack speed
Follow-through on commitments
Enthusiasm
Exhibits passion and excitement over work
Has a can-do attitude
Strategic thinking/visioning
Able to see and communicate the big picture in an inspiring way
Able to structure and process qualitative or quantitative data and draw insightful conclusions from it
Exhibits a probing mind and achieves penetrating insights
Ability to hire A-Players
Sources, selects, and sells A-Players to join the company
Extensive riding knowledge
Benefits
Opportunity for growth – We are a growing company with plans to continue rapid expansion
Rapid company growth provides consistently commission opportunities
Challenging working environment – You will never be bored
Competitive salary and benefits package
Full-service Service Department
Access to all major gear, parts, and accessories
Responsibilities
As the Service Manager, you will be responsible for ensuring the highest level of customer satisfaction and maintaining an efficient and profitable service operation
You will manage a team of skilled technicians and service advisors, and work closely with other departments to deliver exceptional customer experiences
The successful candidate will be responsible for hiring and developing a top-performing service team
Genuine interest and passion for motorcycles, riding, and the motorcycle culture, which enables you to connect with customers and team members on a personal level
Technical knowledge and experience in powersports equipment and repair processes
As the Service Manager, you will engage in our Powersport business as if it was your own business
You will manage day-to-day operations of the service team while helping the Sales and Parts departments achieve their department and company goals
Manage the day-to-day operations of the service department, including scheduling, invoicing, and inventory management
Lead, motivate, and develop a team of service technicians and advisors
Ensure that all work is completed to the highest quality standards and within the specified timeframe
Proactively identify opportunities to improve processes and procedures to increase efficiency and profitability
Develop and maintain relationships with customers, vendors, and other key stakeholders
Manage customer complaints and ensure timely resolution
Monitor and analyze sales department performance metrics to identify areas for improvement
Ensure compliance with all safety regulations and company policies and procedures
Efficiency
Does not cut corners
Earns trust and maintains the confidence of others
Organization and planning
Plans, organizes, schedules, and budgets in an efficient, productive manner
Determines opportunities and threats through comprehensive analysis of current and future trends
Analytical skills
This person will work inside and outside as needed to accommodate customers and check in units needing work.
Must be able to easily and safely move products without causing damage.
Applicants should have powersports experience but we will happy to train the right person. This person will have daily contact with our customers. The love of motorcycles simply cannot be taught.
Requirements:
Dependable
Able to move products as needed
Accurate data input
Motorcycle endorsement is a plus
Outstanding customer service skills and strong communication skills
Excellent selling skills
Basic mechanical knowledge
Job Type: Full-time
Required education:
High school or equivalent
Please respond with resume, email address and phone number.
Only qualified applicants will be contacted.
