Job Summary:
Sales Associates sell New and Used vehicles, while maintaining acceptable standards of guest satisfaction, sales volume, and gross profit. Sales Associates are responsible for supporting the company’s Vision: “Best place to work & Best place for our guests to do business” and Mission: “Build long term relationships with our associates & guests & make a positive difference in our community”.
Essential Job Responsibilities:
Meet or exceed the dealership's monthly minimum standard for sales volume.
Greet and assist every guest or find someone who can.
Assist guests and ask about their wants and needs in selecting the best vehicle for them.
Describe each vehicle’s features, value, and performance, including available options.
Offer test drives to every guest and follow dealership protocol regarding proper identification, etc. in advance of test drive.
Properly complete vehicle transactions and process associated documents according to dealership guidelines.
Do a quality delivery of every vehicle to reinforce guest’s purchase decision and satisfaction.
Follows up on all post-delivery items, tag/title work, "we-owes", and special requests to be sure that all guest’s expectations are met.
Build repeat and referral business by following up with every guest to ensure their needs have been met.
Stay up to date on all manufacturer’s products and sales training requirements.
Attending all sales and training meetings as scheduled by management.
Work with management to create reasonable sales performance goals with monthly income targets and develop strategies to achieve them.
Handle guest concerns/complaints and resolve as necessary while maintaining guest satisfaction.
Additional Responsibilities: Adhere to the Tony Group Standards
SMILE: be positive and respectful to everyone
GREET: greet everyone within five feet
HELP: help every guest or find someone who can
THANK: remember to always thank the guest
GOLD: Go for the Gold (Grand Opening Look, Daily)
Required Skills/Abilities:
Excellent verbal and written communication skills.
Excellent interpersonal and customer handling skills.
Excellent sales and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function effectively in a high-paced and at times, stressful environment.
Proficient with Microsoft Office Suite or related software.
Education and Experience:
High school diploma or equivalent
Valid Driver’s License and clean traffic abstract
Physical Requirements:
Prolonged periods of standing, sitting, and working on a computer.
Must be able to lift up to 25 pounds at times.
Job Type: Full-time
