SUMMARY
MSP Company based in Wailuku, Maui is seeking to hire Level 1 and 2 Technical Support Service (TTS) IT Technicians to join its Team in the following areas:
Desktop/Server/Cloud System Integrations
Video Surveillance and Alarm Systems
PBX and Phone System
The role of the successful candidates is to provide technical assistance and support to clients of the MSP Company either onsite or remotely. This role relies on experience and judgment to accomplish goals and to meet standards for IT support and exemplary client service.
PRIMARY RESPONSIBILITIES
Build and maintain relationships with clients and other team members.
Perform software/hardware upgrades.
Install, maintain, and repair, hardware, network equipment and peripherals.
Maintain daily service calls and meet requested SLA time frames based on client expectations.
Provide detailed progress updates in a timely and accurate manner.
Perform routine maintenance following company and vendor standards.
Work to ensure physical cabling infrastructure meets desired standards.
KNOWLEDGE AND SKILL REQUIREMENTS
Display a professional, reliable, trustworthy, and positive demeanor.
Possess the ability to troubleshoot, diagnose, and solve problems as well as document all steps taken for resolution including the use of an internal ticketing system.
Possess the ability to relay technical information and instruction (written and verbal) to clients with varying ranges of technical knowledge and background.
Have organizational skills with a strong orientation to detail and ability to follow-through on tasks.
Understand varying versions of Microsoft Windows, Active Directory, Microsoft 365, and Group Policy.
Have experience with Microsoft Office applications.
Comprehend networking protocols and concepts such as TCP/IP addressing, and VLANS.
Be familiar with network-based PC operating system deployment.
Possess the ability to maintain the confidentiality of information accessed, processed, or stored.
A+, Network+, MTA, and MCSA certifications are desirable.
Able to:
work and adapt in an evolving-priority environment.
follow processes and protocols.
Meet deadlines and manage multiple tasks simultaneously.
WORKING CONDITIONS + REQUIREMENTS
Working conditions are normal for an office environment and will require:
Work is primarily at our main office in Wailuku (Maui Lani area).
Local travel and occasional travel to other islands.
Candidates must already have residency in Hawaii.
Reliable transportation, valid driver’s license, and valid vehicle insurance.
May require occasional evening and weekend work.
Must be able to lift/carry 50lbs.
May occasionally require work weeks over 40 hours.
BENEFITS
Health, dental, vision
Paid time off and paid holidays
401(k) with match
APPLICATION
To apply, submit a cover letter and resume
We welcome diversity in our employees and do not discriminate on the basis of race, color, national or ethnic origin, ancestry, gender, age, religion, creed, disability, military or veteran’s status, sexual orientation, gender identity or gender expression
