Company Description
We are a locally owned and operated company founded in 2016 on the Big Island of Hawaii. As a full-service IT, Surveillance, and Cybersecurity MSP we help ensure commercial organizations from all industries benefit from professionally integrated, cutting edge IT solution. We strive to empower, protect, and maximize the efforts of our client's operations by providing best-in-class technology solutions and services. We are located in Hilo, HI serving commercial operations in both East and West Hawaii.
Role Description
Join our dynamic team as an MSP Helpdesk Technician, and provide advanced technical support to our commercial clients on Hawaii-Island.
We're seeking a talented IT professional who not only sees the bigger picture but also exhibits:
- A genuine commitment to service
- A proven track record of excellence.
- A mindset motivated by growth.
This is a hybrid (remote and on-prem) Tier I Information Systems Analyst role. You will be involved in day-to-day tasks such as providing Help Desk support, troubleshooting IT issues, conducting systems analysis, and utilizing analytical skills to ensure effective information technology operations.
We value career-driven individuals who are passionate about honing their skills and advancing within the industry.
If this sounds like you, we would love to have you on our team. Let's work together to create a significant impact, not only within the IT industry but also in our community.
Qualifications
- A strong understanding of:
- Technical Support and Troubleshooting.
- First Principles and fundamentals of analysis.
- Working independently.
- Excellent problem-solving and communication skills.
- Experience with IT systems and network support.
- Relevant certifications in IT or related field.
Responsibilities:
- Handle routing or resolution of Tier 1 tickets including but not limited to:
- Network Issues / Outages
- Desktop Application Support
- PC/Mac/Linux Troubleshooting
- Backup and Disaster Recovery
- Maintenance and Deployments
- Active Directory, Group Policy, DHCP, DNS
- Firewall Troubleshooting.
- Cyber threat analysis.
- Client communications and interactions.
- Detailed documentation.
Experience:
- 2+ years of commercial IT support experience.
- 2+ years of experience working with Windows Server OS, Active Directory/Group Policy/ DNS, Firewall config/troubleshooting, Switch config/troubleshooting (i.e. VLANs).
- 2+ years Help Desk Support.
- Knowledgeable in networking LAN/WAN concepts, structure, and equipment – understand VLANs, configuring switches
- Next gen firewall (NGFW) management
- MSP experience is a plus.
Education
Bachelors Degree in Information Technology or equivalent experience.
Schedule
Part-time: Monday to Wednesday 8AM - 12PM (with opportunities for more shifts).
Requirements
- Working registered vehicle with clean driving abstract.
- Valid drivers license.
- Willing to consent to a federal background check and random drug testing.
- Currently a resident in the State of Hawaii.
Benefits
- Use of company vehicle.
- Health and Dental Insurance.
- Paid sick days and vacation.
- Industry certification material
We are not accepting applications from non-residents at this time.
Thank you for your interest in working with us.
