Job Summary:
Responsible for supporting the company’s Vision: Best place to work & Best place for our guests to do business and Mission: Build long term relationships with our associates & guests & make a positive difference in our community.
Essential Job Responsibilities:
Customer Service: Perform general Service Lane duties, greet guests, Within 1 minute of their arrival and shuttle both sales and service guests.
Closing Lot: Clean all bathrooms and breakrooms. Empty all trash. Clean all windows. Clean guest waiting area for the next day.
Ensure that there are cleaned and washed rental vehicles if needed.
Moving vehicles need to be transferred to correct location to be serviced or stored.
Wash vehicles and Assure the transfer of completed Vehicle to the Guest in a timely manner as instructed by advisors
Opening Lot: Rolling up gates and disengaging locks.
Showroom -Ensure that it is ready to receive guest. Help set up service area for days business
Detail supplies all supplies are out and monitored for reorder
Detail supplies -all supplies need to be stored and detail bays are spotless
Showroom cars and washed are ready to receive guests.
Additional Responsibilities: Adhere to the Tony Group Standards
SMILE: be positive and respectful to everyone
GREET: greet everyone within five feet
HELP: help every guest or find someone who can
THANK: remember to always thank the guest
GOLD: Go for Gold (Grand Opening Look, Daily)
Vehicle security ensure that all vehicle doors and windows are locked
Driveway -all supplies need to be stored and driveway spotless
Showrooms are ready to receive guests
Required Skills/Abilities:
Excellent verbal communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
MUST HAVE A VALID DRIVERS LICENSE
Education and Experience:
High school diploma or equivalent.
No experience needed will train.
Physical Requirements:
Prolonged periods of standing.
Must be able to lift up to 50 pounds at times.
