The Front Desk Agent is a key member of the Resort Operations team. As the first and last person most owners and guests will encounter, you will provide a lasting impression on the VI Resorts by Westgate experience while offering excellent customer service at all times.As a Front Desk Agent, you will:Manage the guest registration process including checking in/ out guests, using the computer and issuing keys.Answer telephone / courtesy calls in a professional and courteous manner.Research and provide information on local activities, dining and attractions to owners/guests.Provide VI program information and confirm reservations as requested by owners.Dispatch guests requests to other departments such as maintenance and housekeeping; follow up to confirm tasks have been completed.Maintain service request databaseMaintain operational files and data bases. Requires data input and filing.Maintain petty cash transactions and bank.Encourage owners and guests to complete a YOC (your opinion counts) survey.Ability to work independently with minimal supervisionAssist housekeeping make beds/ clean rooms or any other housekeeping duties when needed.Assist housekeeping with laundry when needed.Assist maintenance with work orders when needed.Complete minor work orders when maintenance is not onsite.Assist in moving furniture / Supplies when needed.Other duties as assigned.
