Hourly Rate: $32.96Job Responsibilities:
Acquire and maintain rental management contracts for all participating rental units.
Give detailed presentations to new clients joining the rental program.
Ensure new units are correctly billed for any start-up costs.
Introduce new unit owners to rental program. Review RMA contractual specifics with potential owners considering the rental program.
Take physical inventory of unit before entering into rental program.
Schedule installation of equipment and services to units entering the rental program.
Recruit NIRP units’ owners to participate in rental program.
Ensure that all NIRP units borrowed for rental use have appropriate insurance in place.
Negotiate with NIRP unit owners on rates to be paid for borrowed units (if and when needed).
Make sure that all liability insurance policies are in place BEFORE units are placed in the program.
Make sure that all liability insurance policies remain in place and appropriately endorsed.
Remove any unit from the program in which insurance is not in place, for any reason.
Act as liaison between unit owners and vendors for repair/upgrading of units.
Prepare work orders for maintenance repair and submit to accounting after work is completed.
Track periodic reports from the housekeeping department about the condition of each unit.
Schedule heavy duty cleaning and maintenance and bill the same.
Work with Maintenance Manager in preparing Work Orders for repairs and maintenance.
Ensure that all Work Orders include agreed upon profit markup.
Prepare labor and material estimates on all quoted jobs. Reconcile all Work orders at each periods end.
Bill owners for services performed under the dollar threshold amount in the IARA.
Bill owners for replacement parts needed in units (i.e. batteries, bulbs, air filters, etc.).
Bill owner’s monthly fee to cover replacement parts.
Schedule at least one capital project per year to accomplish in all units (i.e. – carpets, TV’s, etc.).
Contact Unit Owner for permission to take bids or repair items that need attention in units.
Prepare owner services reports as directed.
Maintain copious notes on all unit owner communication in Owners Profile in PMS System.
Order FF&E when needed and when permission is received.
Discuss the use of Reserve Funds for annually scheduled projects and other possible needs.
Track and report the balance in Owners Reserve Accounts (in room).
Reserve funds lacking, discuss whether rental program can provide unit owner with 3-month terms as an incentive to renovate units.
Evaluate rental units to ensure units meet standards.
Conduct annual inspections and grading of all rental units and prepare individual written reports to all owner based upon the results of this inspection.
Accept and track Owner Reservation requests and owner guest reservations.
Inspect and insure superior condition of unit before owner visit and periodically during year.
Inspect all units in the rental program at least once a year and record blemishes and work necessary.
Communicate with unit owners regarding their questions, concerns, comments and suggestions.
Maintain complete and accurate correspondence files, including Owner Services Master List.
Attend BOD and Committee meetings when possible and when critical issues are happening at the property.
Respond to all owner communication within 24 hours.
Notify unit owners if and when unit needs to be taken out of rental availability for 2 days or more.
Schedule meeting with Owners visiting property to discuss conditions and revenues.
Provide General Manager with advanced notice of owners visiting or staying at property.
Adhere to any agreements to pay condo maintenance on behalf of Unit Owner.
Share Oversight responsibility of bringing units back in rental availability in a timely manner.
Control timing when possible of removing units from rental rotation.
Prepare in advance to remedy issues in units at appropriate times.
Communicate any and all discontented owners or mishaps to the General Manager.
Manage and block reservations.
Manage and track distributions.
Manage and track all fixed income rooms.
Owner Centric Activities:
Assist owners in upgrading and maintaining the rental units providing information and comparable as necessary.
Job Qualifications:High School degree/diploma. Some college preferred. Real Estate licenses preferred. Condominium /Resort background preferred.Previous Vacation Rental and Guest Service Experience. Must have financial proficiency to include working with budgets, forecasts, and analytical reporting. Sales experience desirable.Physical Requirements:
Identify and distinguish colors
Frequent sitting
Stand for long periods of time
Walk extended distances
Lift/carry over 50 lbs.
Reach hands and arms in any direction
Kneel and/or stoop repeatedly
Working Conditions:
Work in normal office conditions in close proximity to others
Outdoor weather conditions
Extreme cold (non-weather)
Extreme heat (non-weather)
Wet or humid conditions
Near moving or mechanical parts
On high precarious places
With fumes or airborne particles
Near toxic or caustic chemicals
Near risk of electrical shock
Near loud noises
In areas of strong vibration
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
