As a Villa Concierge, you will be connecting our villa guests to the best their destination hast to offer – whether it’s beaches, restaurants or cultural experiences.  You will be an ambassador for exceptional service with a passion to continually exceed expectations and anticipate guest needs to ensure our guests feel valued.  Hourly Rate: $28.46What you will be doing:Coordinating all aspects of the guest requests, recording and tracking all pertinent communications, bookings and details of guest itineraries to the highest level of satisfaction at all times.In the absence of the Villa Manager, you will be responsible for assisting with the Villa guest checkin/checkout process, in house guest questions/requests, and reporting any guest feedback to the Manager on Duty.Maintaining communication of up to date, accurate information between guests, staff, management and our partners on a daily basis.Developing and maintaining contacts and professional working relationships with counter parts in other Fairmont properties, the Maui community and hospitality service providers in our area.Manage time efficiently to ensure completion of all tasks in accordance with shift requirements.Maintain a clean, healthy, and safety working area.Must be able to adhere to the State of Hawaii food handling safety standards.Actively participate in monthly departmental sales promotions.Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests.Focus attention on guest needs, remaining calm and courteous at all times.Be knowledgeable of the island, activities, restaurants, our resort, venue menus and offerings in order to be our guests’ trusted guide.
