The base salary for this position is $26.11 hourly.During the overnight shift, our Guest Service Attendant will be one of the guest's first impressions of the resort and this person holds a very important role.  This person sets the tone, pace and vibe of the resort from the start.  He or she will handle all aspects of front office work and guest servicing during the guest's stay ensuring total and complete satisfaction.  The successful candidate will work in a face paced and high volume work environment and provide consistent luxury guest experience.  Previous front office experience in a luxury hotel environment preferred. This is a casual position. Welcome guests upon arrival, facilitate efficient check-in processes, provide room keys, and ensure accurate and timely check-out procedures.Address guest inquiries, concerns, and requests promptly and professionally, offering information about hotel services, local attractions, and amenities.Manage room reservations, confirm guest details, and assist in room assignments, ensuring accuracy and alignment with guest preferences.Handle and resolve guest issues, complaints, or challenges, finding effective and timely solutions to enhance overall satisfaction.Serve as a communication hub between guests and various hotel departments, ensuring smooth coordination of services and maintaining accurate records of guest interactions.
