Let’s do great things, together.
Founded in Oregon in 1955, ODS, now Moda, is proud to be a company of real people committed to quality. Today, like then, we’re focused on building a better future for healthcare. That starts by offering outstanding coverage to our members, compassionate support to our community and comprehensive benefits to our employees. It keeps going by connecting with neighbors to create healthy spaces and places, together.
Job Summary:
This position provides customer service to members of multiple benefit plans by analyzing the caller’s needs and by providing timely and accurate responses. Answer calls from policyholders, agents, members, providers, and others regarding benefits, eligibility, claims, premiums, or other issues.
Starting Salary: $18/hr
Benefits:
Medical, Dental, Vision, & Pharmacy
401K- Matching
PTO and Company Paid Holidays
Schedule:
Full time minimum 7.5 workdays with 37.5 work weeks, Monday - Friday
Requirements:
1. High school diploma or equivalent.
2. Practical knowledge of medical or dental terminology preferred but not required.
3. Knowledge of diagnosis and procedure coding preferred but not required.
4. Prior customer service experience, other related experience such as medical/dental office experience, or customer
support experience.
5. Strong reading, verbal and written communication skills. Ability to interact professionally, patiently, and courteously
with customers over the phone.
6. Good analytical, problem solving and decision-making skills.
7. Type a minimum of 25 wpm net on computer keyboard.
8. High speed internet (cable or fiber)
9. Must be proficient with Microsoft Office applications with the ability to open and navigate multiple windows at the
same time.
10. Ability to achieve and maintain quality standards.
11. Ability to work well and independently under pressure in a complex and rapidly changing environment.
12. Ability to meet the attendance and punctuality policy of Moda Health.
13. Ability to remain focused and on task in a work from home environment.
14. Maintain confidentiality and project a professional business presence and appearance.
15. Ability to repeatedly analyze situations and communicate effectively in a fast-paced environment that includes
dealing with escalating queries and concerns.
16. Ability to organize and remain up to date on changing and new information.
17. Ability to troubleshoot and follow protocols for reporting internet or technological issues.
Please visit our Moda Careers page to apply to our Customer Service Representative position:
https://j.brt.mv/ax.do?companyGK=14095&portalGK=418
Together, we can be more. We can be better.
Moda Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status or any other status protected by law. This is applicable to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation, and training.
For more information regarding accommodations please direct your questions to Kristy Nehler and Daniel McGinnis via ourhumanresources@modahealth.com email.
