Front Desk Sales for Massage Studio (Boise, ID)

Front Desk Sales for Massage Studio (Boise, ID)

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Please apply in person with resume at

The Bown Crossing Location

3065 S. Bown Way Boise, ID 83706

Job Title

Wellness Membership Advisor (WMA)

Compensation is $9/hour during initial training period, $10/hour once permanent schedule begins.

Night and Weekend availability required, this position is for both the Bown Crossing and the Meridian location.

We offer health benefits and a dental package - ask for details!

Job Description

The WMA is a Sale and Customer Service role within an independently owned and operated Elements

Massage® studio. A WMA is responsible for membership sales, building client loyalty and meeting

studio and personal goals and objectives to ensure growth and profitability and a superior experience

for all.

Job Duties and Responsibilities

• Consistently follows all steps in the sales process resulting in a conversion rate

of 40% or higher.

• Gains commitment and agreement from clients concerning rebooking and membership.

• Makes great first impressions, builds rapport, and identifies client's needs resulting in

membership sales.

• Meets or exceeds the needs of the client--Takes all opportunities to exceed client expectations

without making unreasonable commitments.

• Take pride and passion in resolving client problems/complaints/issues. Listens, empathizes,

apologizes, and takes personal responsibility to resolve any client issues.

• Creates client enthusiasts by rebooking by asking questions, reading body language, and followthrough.

Proactively seeks moments to wow.

• Maintains focus and avoids errors under high stress situations such as during busy client times.

• Maintains positive relationships with clients and coworkers when under stress from high client

times, client/co‐worker complaints.

• Develops appropriate strategies to cope with high stress situations such as multi‐tasking,

organization of work.

• Understands and applies knowledge, skills and concepts from on‐boarding, training, meetings

and coaching/feedback.

• Actively participates in role‐playing, trainings and activities, regular meetings and coaching.

• Owns personal growth and development using learning tools and resources, engages in skill

building by participating in daily role‐playing.

Sets high standards of excellence following procedures and a high level of quality, productivity,

and service.

• Accountable for goal/objective setting and achievement.

• Acts with integrity and high ethical standards.

• Communicates effectively with clients and team members (managers, coworkers, etc.)

• Maintains effective written and verbal communication through communication logs, shift

changes/overviews to ensure smooth operations.

• Maintains timely communications via lead calls, appointment bookings, membership questions,

and appointment confirmations.

Job Competencies

• Sales / Persuasiveness - Sells the Elements Massage Wellness Program, and additional services

to clients.

• Building Loyalty - Meets and exceeds client's needs, builds loyalty, resulting in client promoters.

• Stamina - Performs well under pressure and stress.

• Applied Learning - Applies concepts from training, feedback, and professional development.

• Work Standards - Is accountable for goals and objectives, has high standards for performance.

• Communication - Communicates in a way that clients and co‐workers understand and retain

message.

Please apply in person with resume at

The Bown Crossing Location

3065 S. Bown Way Boise, ID 83706