Vacancy expired!
OBJECTIVES / PURPOSE
Provides receptionist support to the plasma collection center, under the general direction of the Plasma Center Manager.
Primarily provides customer service and performs administrative duties.
All below listed responsibilities must be completed in compliance with federal, state, local and company-specific regulations related to quality of product, employee and donor safety, and to the proper performance of day-to-day activities.
Employees must also maintain complete and accurate records, in accordance with cGMP.
ACCOUNTABILITIES
Administrative functions related to new donors, repeat donors and SPE only donors that include but are not limited to (60%) :
Verifying appointment times
Assisting donors with future appointments
Ensuring repeat donors scan in electronic system
Creating or pulling donor record files
Verifying prior donations
Requesting identification for new donors
Notifying the appropriate personnel that visitor / donor has arrived
Contact donors to remind them of physical appointments
Maintain orderly filing system, purging records as needed
Answers incoming phone calls in a timely manner exhibiting strong customer service skills. (20%)
Greets all visitors to the facility including new and repeat donors in a timely manner exhibiting strong customer service skills (20%)
DIMENSIONS AND ASPECTS
Technical / Functional (Line) Expertise
Incumbent should have strong interpersonal skills and be an excellent communicator who can successfully interact with visitors and customers.
Requires excellent English language comprehension, both written and verbal
Ability to perform basic functions on a computer; ability to type.
Must be able to prioritize work and handle multiple projects simultaneously
Maintain general cleanliness of work area and assist other work areas as needed to ensure a clean and professional environment.
Ability to read and follow Standard Operating Procedures (SOPs) and to maintain complete and accurate records.
Honesty
Perseverance
Putting the patient at the center
Building trust with society
Reinforcing our reputation
Developing the business
Decision-making and Autonomy
Refers to Center Manager for guidance on complex, medium-impact or above decisions (internal)
Refers to management team for escalated donor / employee concerns (internal)
Interaction
Responsible for providing exceptional customer service to donors (external) and fellow employees (internal)
Attend staff meetings and other team meetings as required.
Good verbal communication and customer service skills.
Ability to multi-task and work as a team player.
Innovation
Coordinates will all other center roles to effectively problem solve, ensure safety of staff and donors, and provide an exceptional customer experience.
Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen).
Complexity
Production environment requiring the ability to walk and stand for the entire work shift.
Requires occasional leaning, bending, stooping, crouching, reaching above shoulders and below knees and the ability to walk and stand for entire work shift.
May lift up to 5 lbs. occasionally.
EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS :
Essential : High School Diploma or equivalent required
Desired : Ability to read and follow Standard Operating Procedures (SOPs) and to maintain complete and accurate records.
Experience in a laboratory, hospital, or other regulated environment is a plus
ADDITIONAL INFORMATION
FLSA Classification (US) - Non-Exempt
Other duties and responsibilities as assigned.
