Job Description Duties & ResponsibilitiesMaintain on-site and off-site inventory of spare parts and ensure an adequate supply of chemicals and replacement parts.Carry out mechanical, electrical and controls troubleshooting on equipment such as valves, air compressors, ejectors, process pumps, blowers, and instrumentation.Determine and track root cause failures of all Veolia equipment, ensuring issues are documented using Veolia’s quality process.Create and maintain site paperwork, write weekly warranty service reports on site actions, and provide customers with detailed technical summaries of work performed.Provide timely, proactive response to customer needs pertaining to parts replacement, operation services, and technical issues related to plant operations.Troubleshoot issues, perform emergency repairs, and provide quick turnaround quotes for equipment and spares.Manage relationships with client operators and facility engineers, and consult with customer management and operation teams.Act as a liaison and facilitate direct communication between the site/Customer Operations, Veolia home offices, and the engineering team.Work with the engineering team in the office for technical expertise (i.e., RO pump retrofit program, process engineering support, etc.).Carry out research to identify problems and engage the right people who can provide quick technical solutions to meet customer needs.Provide preventative maintenance and services to the client to supplement the operations team, understand and develop Veolia preventative maintenance procedures and plans, and track, recommend, and update these procedures.Complete daily site walks to schedule Preventive Maintenance activities.Coordinate with on-site trades regarding the Veolia scope of work, and coordinate trades for the installation of any/all water technologies.Organize and schedule team members, field operations teams, suppliers, or vendors to be on-site in contractual time to perform maintenance or complete on-site activities.Ensure contract compliance of volume and quality specifications.Provide construction and commissioning support for ongoing projects.Responsible for daily reporting to the ES NAM Field Operations Manager. 
