Customer Service AgentinBoise, IDatSYKES JOBSDate Posted:5/4/2019ApplyNot ready to Apply?Job Snapshot
5/4/2019Job DescriptionSykes Enterprises IncorporatedJob DescriptionSUMMARYThis position provides customers and end users with customer, product and/or technical support. Our team takes pride in helping people one caring interaction at a time. Every time a SYKES professional takes a call they have a chance to go above and beyond. The following duties are as follows.ESSENTIAL DUTIES AND RESPONSIBILITIES
Adherence to SYKES policies on ethics and integrity.
Receives transactions from users regarding customer service or technical support related needs based upon the scope of support provided by contract to Sykes’ clients.
Determines appropriate action to be taken on customer’s behalf, which may include problem determination and appropriate next steps. Informs customer of those appropriate next steps and works with customer to achieve issue resolution.
Maintains proficiency in programs, products and/or platforms assigned.
Maintains pertinent paperwork and records through data entry.
Communicates with co-workers to research problem and find solution.
May test software and hardware to evaluate ease of use and whether product will aid user in performing work.
Communicates with team manager, team members and other teams regarding problems, solutions and trends.
Responsible for meeting established individual and team performance targets, which include customer service, productivity and quality standards.
May perform other additional duties and responsibilities as assigned.
Equal Employment Opportunity & Affirmative Action
SYKES observes and supports all applicable laws and regulations concerning equal employment opportunities - regardless of race, color, religion, national origin, disability, gender, age, sexual orientation, or any other protected classification.