As our People Experience Advisor Manager, you will be responsible for providing active leadership to our team of HR Advisors to ensure all interactions with associates and people leaders meet expectations of quality and exemplify putting people at the center of all we do.Every day you will partner closely with our HR Business Leaders and Centers of Excellence to identify areas of opportunity and build recommendations for change aligned with HR policies, processes, and regulatory requirements. To thrive in this role, you must have a deep subject matter expertise in HR policy and employee relations and provide guidance on processes for consistency throughout the team and across the organization.Here’s what you will experience as the People Experience Advisor Manager:
Provide knowledge, support and training to a team of HR Advisors in managing complex employment issues to drive high integrity employee relations, performance management and conflict resolution strategies.
Creates and reviews metrics to measure success of team and identify patterns, predict outcomes, and use information to shape programs/processes that affect team strategy.
Lead HR Policy COE to ensure compliance, accuracy, and training for all HR policies.
Consult, advise, and collaborate with HR and business leadership to identify operational improvements.
Responsible for motivating staff to achieve efficiency and productivity. Conducts performance evaluations, interviews, and discipline/documentation as needed.
Resolve escalated Associate/People Leader issues quickly and in a manner that satisfies the business; educates team members associated with the issue to resolve such issues without escalation.
Identifies opportunities for continuous improvement to enhance processes, increase quality and reduce operating expenses.
Collaborates with HRBPs, Subject Matter Expert (SME) and Center of Excellence (CoE) on transactions, training needs, development of new or updating knowledgebase content, escalated case management, process improvements and implementation of new services.
Develops and implements standards and documented procedures for HR Advisor team to support organizational initiatives and meet associate needs.
Support implementation, use of and improvements to technology, tools, and processes.
Additional support for projects as needed.
Required Qualifications:
Roles at this level typically require a bachelor’s degree. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered
Minimum of 5 years in progressively more responsible HR roles including 3 years of high-volume employee relations and prior leadership experience.
Advanced knowledge of state and federal laws and regulations that influence HR (experience with CA state employment law preferred)
Knowledge of HR functions such as compensation, benefits, and employee relations.
Ability to partner with, coach, influence and appropriately challenge senior business leaders.
Ability to integrate knowledge into design and implementation of integrated service center strategy.
Demonstrated ability to lead in a team environment with a focus on collaboration and knowledge sharing.
Strong analytical and problem-solving skills
Both written and verbal communication skills
Proficient with Microsoft Office-ability to create/manipulate documents using Excel/ Word and PowerPoint
Working knowledge of Workday is a plus
For this US-based position, the base pay range is $67,061.41 - $106,374.00 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package. (http://go.r1rcm.com/benefits)R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent (https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf)To learn more, visit: R1RCM.comVisit us on Facebook (https://www.facebook.com/R1RCM)R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally and is traded on the Nasdaq stock exchange under the symbol “RCM.”
