Job Position : IT Help Desk Service Specialist Job Location : Boise, ID (Onsite) Job Duration : 5 Months Job Description:
Candidates must be local to Idaho only.
Professional experience in a technical Help Desk role, providing user support via phone, email, etc. Required 2 Years
Help Desk experience with onboarding/offboarding tasks using Active Directory (AD) for account management and group memberships. Required 2 Years
Help Desk troubleshooting experience with Microsoft Office products, Office 365, specifically Outlook, Word, and Excel. Required 2 Years
Help Desk experience using and supporting Windows Desktop operating system, Windows 10. Required 2 Years
Experience installing software requiring administrative privileges. Required 2 Years
Experience providing user support for web browsers, primarily Internet Explorer, Edge, and Chrome. Required 2 Years
Experience interpreting user technical issues and determining appropriate categories/ relevant info for creating entries within a ticketing system Required 2 Years
Experience working within a team environment Required
Excellent communication and customer service skills (essential for consideration) Required
